Zaib Johnson Email
Contact Center Manager @ The National Student Financial Aid Scheme
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Zaib Johnson Location
- Cape Town, WC, ZA
Zaib Johnson Work
- 2015 -now Contact Center Manager @
- 2014 -2015 Group Manager @ WNS Outsourcing
- 2013 -2014 Deputy Manager @ WNS Global Services SA
- 2012 -2013 ASSISTANT MANAGER @ WNS Global Services SA
- 2008 -2012 Quality Assessor @ WNS Global Services SA
Zaib Johnson Education
- MANCOSA
Postgraduate Degree (Business, Management)
2022-2023 - University of South Africa/Universiteit van Suid-Afrika
Bachelor of Commerce (B.Com.) (Human Resources Management and Services)
2011-2014 - Livingstone High School 1998-2002
Zaib Johnson Skills
- BPO
- Team Management
- MIS
- Transition Management
- Vendor Management
- Service Delivery
- Performance Management
- Outsourcing
- Management
- Business Analysis
- Employee Engagement
- Operations Management
- Business Development
- CRM
- Process Excellence
- Call Centers
- Sla
- Customer Service
- Project Management
- Talent Acquisition
- Customer Experience
- Customer Relationship Management Crm
- Human Resources
- Customer Satisfaction
- Team Leadership
- Strategic Planning
- Contact Centers
- Business Process Outsourcing Bpo
- Employee Relations
- Microsoft Excel
- Training
- Change Management
- Coaching
- Recruiting
- Business Process Outsourcing
- Customer Relationship Management
Zaib Johnson Summary
- Zaib Johnson, based in Cape Town, WC, ZA, is currently a Contact Center Manager at The National Student Financial Aid Scheme. Zaib Johnson brings experience from previous roles at WNS Outsourcing and WNS Global Services SA. Zaib Johnson holds a 2022 - 2023 Postgraduate Degree in Business, Management @ MANCOSA. With a robust skill set that includes BPO, Team Management, MIS, Transition Management, Vendor Management and more. Zaib Johnson has 2 emails on RocketReach.
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