ZAFRA Information

Keeping pace with customer, supporter and prospect activity is an ongoing operational challenge. Increases in call volumes, growing follow-up activity, new campaigns and competing internal priorities can all create additional pressure on your team. ZAFRA is a global outsourcing company with offices in the UK and South Africa, working with organisations like yours to add the call centre capacity, voice outreach and dedicated resource needed to keep that activity moving. Our teams work across customer, supporter and prospect contact, handling inbound enquiries and customer service, as well as fundraising, reactivation, lead generation, appointment setting, surveys and membership campaigns. Clients can use our UK operation, our South African operation, or a combination of both, depending on the service, campaign and level of resource required. This gives you greater flexibility around capacity, cost and location, while keeping account oversight, reporting, quality assurance and data handling consistent. Our work spans the third sector, B2B and B2C markets, including: Inbound customer service and enquiries Outbound voice outreach Telephone fundraising and supporter engagement Lead generation and appointment setting Customer and supporter reactivation Membership renewals and retention Telephone surveys and research Sales and lead qualification Quality assurance and reporting If you are looking for additional capacity as part of your day-to-day operation, during periods of increased demand, or for a specific campaign, our teams can work alongside yours across customer, supporter and prospect activity. Our role is to give you the additional people and calling capacity you need, when you need it, so important customer, supporter and prospect contact does not get lost among competing priorities. UK & South Africa | Inbound & Outbound | B2B, B2C & Third Sector www.zafra.co.uk