Yvan Rivard Location
- Montreal, QC, CA
Yvan Rivard Work
- 2023 -now Director, Client Care Centre @
- 2022 -now Contact Centre and Operations Executive
- 2019 -2021 Director Of Operations @
- 2016 -2019 Senior Director, Control Center, Engineering and Operations @
- 2015 -2016 Transformation Leader, Customer Experience and Solutions @
- 2012 -2015 Senior Director, Customer Experience, Québec @
- 2011 -2012 Senior Director, Customer Service, Quebec @
- 2008 -2011 Director, Sales and Service Business Process Reengineering @
- 2007 -2008 Director, Payment Services @
- 2004 -2007 Manager, Service Centre @
- 2001 -2004 Employee Development Manager @
- 1999 -2001 Customer Service Manager @
- 1991 -1994 Customer Service Representative and Sales Support @
- 1998 -1999 Customer Service Learning Specialist (1998 – 1999) @
- 1994 -1998 Sales and Reservation Agent @
Yvan Rivard Education
- Concordia University
Yvan Rivard Skills
- ITIL Certified
- Call Center
- Feedback
- Workforce Management
- Management Coaching
- Customer Experience
- Telecommunications
- Call Centers
- Management
- Program Management
- Coaching
- Change Management
- Six Sigma
- Training
- Project Management
- Integration
- Vendor Management
- ITIL
- Team Leadership
- Engineering
- Strategic Planning
- Microsoft Excel
- Strategy
- Business Development
- Public Speaking
Yvan Rivard Summary
- Yvan Rivard, based in Montreal, QC, CA, is currently a Director, Client Care Centre at SunLife. Yvan Rivard brings experience from previous roles at , Capital One and Cogeco Connexion. Yvan Rivard holds a Concordia University. With a robust skill set that includes ITIL Certified, Call Center, Feedback, Workforce Management, Management Coaching and more. Yvan Rivard has 2 emails on RocketReach.
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