Yvan Rivard Email
Director, Client Care Centre @ SunLife
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Yvan Rivard Location
- Montreal, QC, CA
Yvan Rivard Work
- Director, Client Care Centre @ (June 2023 - Present)
- Contact Centre and Operations Executive @ Freelance (January 2022 - Present)
- Director Of Operations @ (January 2019 - January 2021)
- Senior Director, Control Center, Engineering and Operations @ (January 2016 - January 2019)
- Transformation Leader, Customer Experience and Solutions @ (September 2015 - February 2016)
- Senior Director, Customer Experience, Québec @ (November 2012 - September 2015)
- Senior Director, Customer Service, Quebec @ (January 2011 - October 2012)
- Director, Sales and Service Business Process Reengineering @ (July 2008 - January 2011)
- Director, Payment Services @ (January 2007 - January 2008)
- Manager, Service Centre @ (January 2004 - January 2007)
Yvan Rivard Education
- Concordia University
BA (Commerce / Marketing)
Yvan Rivard Skills
- Analytical Skills
- Bilingualism
- Budgeting
- Business Metrics
- Call Center
- Call Center Administration
- Call Center Development
- Call Centers
- Change Management
- Client Relations
- Coaching
- Communication
- Contact Center Operations
- Customer Experience
- Customer Experience Management
- Customer Insight
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Operations
- Design Thinking
- Feedback
- ITIL
- ITIL Certified
- Integration
- Interpersonal Skills
- Key Performance Indicators
- Leadership
- Management
- Management Coaching
- Mentoring New Hires
- Microsoft Office
- People Development
- Product Development
- Program Management
- Project Coordination
- Project Management
- Sales Management
- Sales Processes
- Six Sigma
- Strategic Planning
- Team Building
- Team Coordination
- Team Leadership
- Team Management
- Technical Services
- Telecommunications
- Training
- Vendor Management
- Workforce Management
- Engineering
- Microsoft Excel
- Strategy
- Business Development
- Public Speaking
Yvan Rivard Summary
- Yvan Rivard, based in Montreal, QC, CA, is currently a Director, Client Care Centre at SunLife. Yvan Rivard brings experience from previous roles at Freelance, Capital One and Cogeco Connexion. Yvan Rivard holds a BA in Commerce / Marketing @ Concordia University. With a robust skill set that includes Analytical Skills, Bilingualism, Budgeting, Business Metrics, Call Center and more. Yvan Rivard has 2 emails on RocketReach.
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