Yucel Cevik Email
Senior Manager, EMEA Technical Support @ Jitterbit
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Yucel Cevik Location
- Kraków, PL
Yucel Cevik Work
- Senior Manager, EMEA Technical Support @ (August 2026 - Present)
- Manager, EMEA Technical Support @ (May 2024 - August 2026)
- Technical Support Team Lead @ (September 2022 - May 2024)
- Customer Support Team Lead @ (January 2022 - September 2022)
- Support Shift Lead @ (July 2020 - January 2022)
- Player Support Agent @ (February 2020 - July 2020)
- Technical Support Agent @ Anka E-Sports Center (June 2016 - August 2019)
Yucel Cevik Education
- Akademia Ekonomiczno-Humanistyczna w Warszawie
Bachelor's degree (Psychology)
2019-2022 - Gazi University
Preparotary Year for Bachelor's (Business Administration)
2017-2018
Yucel Cevik Skills
- Agile
- Agile & Waterfall Methodologies
- Agile Leadership
- Agile Methodologies
- Agile Project Management
- Analytical Skills
- Business-to-Business (B2B)
- Churn Management
- Coaching
- Coaching & Mentoring
- Communication
- Confluence
- Continuous Improvement
- Cross-functional Team Leadership
- Customer Experience
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Data Analysis
- Escalations Management
- FinTech
- Google Sheets
- Google Workplace
- ITIL
- Inspiring Leadership
- Jira
- Kanban
- Leadership
- MURAL Digital Workspace
- Microsoft Excel
- Microsoft Office
- MySQL
- Operations
- PSM
- Performance Management
- Process Improvement
- Project Coordination
- Project Delivery
- Project Documentation
- Project Management
- Project Planning
- Quality Assurance
- Quality Management
- Risk Management
- Root Cause Analysis
- Salesforce Service Cloud
- Scrum
- Scrum Master
- Service-Level Agreements (SLA)
- Software Support
- Stakeholder Management
- Team Management
- Team Motivation
- Team Performance
Yucel Cevik Summary
- Yucel Cevik, based in Kraków, PL, is currently a Senior Manager, EMEA Technical Support at Jitterbit. Yucel Cevik brings experience from previous roles at Jitterbit, Shares and Keywords Studios. Yucel Cevik holds a 2019 - 2022 Bachelor's degree in Psychology @ Akademia Ekonomiczno-Humanistyczna w Warszawie. With a robust skill set that includes Agile, Agile & Waterfall Methodologies, Agile Leadership, Agile Methodologies, Agile Project Management and more. Yucel Cevik has 1 emails on RocketReach.
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