Yu Ng Email & Phone Number
Director Customer Technical Support @ Benchmark Education Company
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Yu Ng Location
- New York, NY, US
Yu Ng Work
- Director Customer Technical Support @ (June 2024 - Present)
- Director, Global Technical Support @ (March 2022 - April 2024)
- Sr. Manager, Global Technical Support @ (April 2020 - March 2022)
- Technical Support Manager @ (September 2015 - April 2020)
- Senior Technical Account Manager @ (April 2014 - September 2015)
- Program Manager @ (March 2008 - April 2014)
- Desktop Engineer @ (April 2007 - March 2008)
- System Engineer @ (September 2004 - July 2007)
- Senior System Engineer @ DoubleClick (February 1997 - February 2004)
Yu Ng Education
- Stony Brook University
Studies in Computer Science
Yu Ng Skills
- ADX
- Adsense
- Advertising Operations
- Agile Methodologies
- Agile Project Management
- Analytical Skills
- Analytics
- Budgetary Responsibilities
- Business Process Outsourcing (BPO)
- Business Requirements
- CSAT
- Capacity Planning
- Catchpoint
- Change Management
- Client Relations
- Client Services
- Cloud Computing
- Coaching & Mentoring
- Communication
- Computer Science
- Contact Centers
- Continuous Process Improvement
- Customer Escalation Management
- Customer Experience
- Customer Interaction
- Customer Relations
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Support
- DFA
- DFP
- Data Analytics
- DoubleClick
- DoubleClick for Publishers
- E-commerce
- Enterprise Software
- Escalation Resolution
- Escalations Management
- Global Teams
- Gomez
- Google Adwords
- Google Analytics
- Incident Management
- Interpersonal Skills
- Job Satisfaction
- Key Metrics
- Key Performance Indicators
- Keynote
- Leadership
- Management
- Manufacturing Process Improvement
- Mentoring
- Metrics Reporting
- Microsoft Office
- Online Advertising
- Performance Measurement
- Performance Metrics
- Performance Monitor
- Problem Solving
- Product Management
- Product Support
- Program Management
- Project Management
- QoS
- Remote Troubleshooting
- Research Skills
- Resiliency
- Resource Allocation
- Root Cause
- Root Cause Analysis
- SQL
- SaaS
- Salesforce.com
- Service Levels
- Sla
- Software as a Service (SaaS)
- Staff Development
- Staff Retention
- Staff Training
- Strategic Planning
- Strategy Implementation
- Stressful Situations
- Support Documentation
- Support Management
- Team Leadership
- Team Management
- Technical Services
- Technical Specs
- Technical Support
- Technology Trends
- Training
- Troubleshooting
- User Experience (UX)
- Vendor Management
- Voice of the Customer
- Workload Prioritization
- Zendesk
- Zendesk Customer Service Software
Yu Ng Summary
- Yu Ng, based in New York, NY, US, is currently a Director Customer Technical Support at Benchmark Education Company. Yu Ng brings experience from previous roles at Catchpoint. Yu Ng holds a Studies in Computer Science @ Stony Brook University. With a robust skill set that includes ADX, Adsense, Advertising Operations, Agile Methodologies, Agile Project Management and more. Yu Ng has 1 emails and 3 mobile phone numbers on RocketReach.
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