Yu Lim Email
VP, Customer Experience @ HSBC
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Yu Lim Location
- Singapore
Yu Lim Work
- VP, Customer Experience @ (May 2023 - Present)
- Digital Client Experience, VP @ (March 2020 - April 2023)
- Instant Banking Centres Service Head @ (April 2018 - March 2020)
- Branch Operations and Service Manager (Double Hat) @ (October 2017 - March 2020)
- Customer Service Manager @ (October 2015 - March 2018)
- Customer Service Team Lead, Assistant Manager @ (October 2012 - September 2015)
- Service Banker, Assistant Manager @ (August 2010 - September 2012)
- Customer Relations Officer @ (August 2008 - July 2010)
Yu Lim Education
- University of London
Bachelor of Science in Business
2009-2010
Yu Lim Skills
- Analytical Skills
- Banking
- Branch Management
- Business Process Improvement
- Contact Center Operations
- Customer Experience
- Customer Experience Management
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Decision-Making
- Lead
- Management
- Performance Management
- Problem Solving
- Process Improvement
- Project Management
- Team Leadership
- Team Management
Yu Lim Summary
- Yu Lim, based in Singapore, is currently a VP, Customer Experience at HSBC. Yu Lim brings experience from previous roles at Citi. Yu Lim holds a 2009 - 2010 Bachelor of Science in Business @ University of London. With a robust skill set that includes Analytical Skills, Banking, Branch Management, Business Process Improvement, Contact Center Operations and more. Yu Lim has 2 emails on RocketReach.
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