Your Digital Partner Information

No family forgotten. No enquiry lost. That's the promise behind Your Digital Partner — a specialist digital practice for Australian retirement villages and aged care operators. Most operators I meet are running on good intentions and disconnected tools. Enquiries arrive through the website, the phone and social media, and end up tracked in three different places, or not at all. Families navigating the move into an ILU or villa — one of the biggest decisions of their lives — wait 48 hours for a reply that should have taken minutes. Good operators lose residents they should have kept. I spent over a decade working across retirement living and aged care before founding the practice. That means no briefing on what an ILU is, how residence contracts work, or what the 12- to 24-month family decision cycle looks like. I already know — and that changes the speed and quality of everything I do. I work with operators three ways: The Digital Diagnostic — a fixed-price audit of your tools, marketing and lead flow, with a prioritised plan you can act on. The Modules — scoped project engagements: CRM builds, websites, campaigns, onboarding, customer experience, training. The Village CMO — a fractional Chief Marketing Officer embedded in your village, month-to-month. If enquiries are slipping through the cracks at your village, let's talk. josh@yourdigitalpartner.com.au · yourdigitalpartner.com.au