Yorkhill Hospital Information

Yorkhill Children's Charity is committed to delivering a high standard of service to anyone who engages with our work. We are keen to hear from anyone who believes that we have fallen short of the high standards we set ourselves. You can provide feedback by phone on 0141 212 8750 , email jan.hughes@yorkhill.org or, alternatively you can write to the following address:Jan HughesExecutive Assistant to the CEO and Senior Management TeamYorkhill Children's Charity, 2nd floor PSP House, 50 High Craighall Road, Glasgow G4 9UDWe will acknowledge and provide an initial response to your feedback within 10 working days of receiving it. Whilst we expect to be able to resolve most complaints within this timeframe, if we need to conduct a more in-depth investigation, we will aim to provide you with a full response within 20 working days. If we are unable to meet that deadline, we will of course let you know. If your complaint is about our fundraising activities and we are unable to resolve the issues, you can ask the Fundraising Standards Board, the self-regulatory for fundraising in the UK to consider it by visiting www.frsb.org.uk Yorkhill Children's Charity is a member of the Fundraising Standards Board and we agree to abide by its decision. Please note that the Fundraising Standards Board can only consider complaints received within 3 months of the original incident.