2021 -2021 Creative Media Mentor @ TelePerformance
2020 -2021 Creative Media Tier 1 @ Teleperformance
2020 -2021 Customer Service Mac+ Mentor @ Teleperformance, Inc.
2020 -2020 Customer Service Mac @ Teleperformance, Inc.
2019 -2020 Customer Service Tier 1 Mentor @ Teleperformance, Inc.
2018 -2019 Customer Service-Tier 1 @ Teleperformance, Inc.
2018 -2019 Sales and Community Service @ D2CS Group
2014 -2019 Customer Service Representative and PAL @ Alorica
Yolande Smith Education
Cecilia High School
Louisiana Tech College
(Early Childhood Education and Teaching)
Yolande Smith Skills
Bookings
Data Entry
Presentations
Phone Etiquette
Inbound Marketing
Skilled Multi-tasker
Customer Experience
Confidentiality
Medical Terminology
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Multi-task & Handle High-volume Workloads
Healthcare
Product Knowledge
Negotiation
Technical Support
Easily Adaptable
Customer-Focused Selling
Complaint Management
Customer Interaction
Interpersonal Relationships
Clerical Skills
Problem Solving
Remote Administrator
Customer Relationship Management (CRM)
Building Business Relationships
Records Management
Network Monitoring Tools
Virtual Assistance
Daily Operations Management
Customer Service
Operational Excellence
Profit Maximization
Employee Discipline
Coping
Tier II Reporting
Creative Media
Employee Coaching
Performance Motivation
Warehouse Control
Call Quality
Strategic Planning for Growth
Logistics Management
Troubleshooting
Staff Mentoring
Customer Satisfaction
Positive Behavior Support
Coaching & Mentoring
Liaison Between Departments
Warehouse Management
Cross-functional Collaborations
Communication
Shipping
Inventory Management
Mentoring
New Hire Training
Business Relationship Management
Sales
Remote User Support
Yolande Smith Summary
Yolande Smith, based in Saint Martinville, LA, US, is currently a Chief Executive Officer at Limitless Enterprise Communications. Yolande Smith brings experience from previous roles at Watson Communications, TelePerformance, Teleperformance and Teleperformance, Inc.. Yolande Smith holds a Cecilia High School. With a robust skill set that includes Bookings, Data Entry, Presentations, Phone Etiquette, Inbound Marketing and more. Yolande Smith has 1 emails and 1 mobile phone numbers on RocketReach.
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