Yolanda Severi Email
Business Operations Manager @ Nixora Group
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Yolanda Severi Location
- Melbourne, VIC, AU
Yolanda Severi Work
- Business Operations Manager @ (November 2024 - Present)
- Business and Communications Manager @ (November 2023 - Present)
- Project Manager Program Management Office @ (May 2021 - January 2022)
- Communications Manager - Technology Infrastructure and Enterprise Cloud @ (July 2019 - February 2023)
- Journey Expert - Chapter Lead (Change, Communications and Business Improvement) @ (September 2018 - July 2023)
- Business Improvement and Engagement Manager @ (April 2014 - June 2017)
- Service Level Manager @ (December 2013 - April 2014)
- Technology Business Improvement Lead Facilitator @ (November 2012 - April 2014)
- Service Delivery Management - Associate @ (December 2011 - December 2013)
- Service Delivery Associate @ Alphawest (September 2010 - December 2011)
- Senior Service Desk Management - Optus Business and ANZ @ Optus Business Centre Melbourne South (May 2003 - January 2009)
- Offshore Transition Project- Coaching and Training @ (June 2007 - August 2007)
Yolanda Severi Education
- Melbourne Polytechnic
Higher National Diploma (Illustration)
2023-2023 - Melbourne Polytechnic
(Illustration)
2023-2023 - Melbourne Polytechnic
(Visual Arts)
2022-2022
Yolanda Severi Skills
- Service Management
- Service Delivery
- Service Desk
- Stakeholder Management
- Project Delivery
- ITIL
- Vendor Management
- Customer Experience
- Governance
- Business Process Improvement
- Managed Services
- Outsourcing
- Relationship Management
- Telecommunications
- Offshoring
- Call Centers
- Business Process
- IT Operations
- Business Analysis
- IT Management
- IT Outsourcing
- Resource Management
- ITIL v3 Foundations Certified
- Business Transformation
- Sla
- Service Level Management
- Telco
- Team Management
- Process Improvement
- Team Leadership
- Service Improvement
- Account Management
- Call Center
- Change Management
- IT Service Management
- Incident Management
- Service Delivery Management
- Agile Methodologies
- Contact Centers
- Project Management
Yolanda Severi Summary
- Yolanda Severi, based in Melbourne, VIC, AU, is currently a Business Operations Manager at Nixora Group. Yolanda Severi brings experience from previous roles at Nixora Group and ANZ. Yolanda Severi holds a 2023 - 2023 Higher National Diploma in Illustration @ Melbourne Polytechnic. With a robust skill set that includes Service Management, Service Delivery, Service Desk, Stakeholder Management, Project Delivery and more. Yolanda Severi has 1 emails on RocketReach.
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