Yolanda Severi Email
Business Operations Manager @ Nixora Group
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Yolanda Severi Location
- Melbourne, VIC, AU
Yolanda Severi Work
- 2024 -now Business Operations Manager @
- 2023 -now Business and Communications Manager @
- 2018 -2023 Journey Expert - Chapter Lead (Change, Communications and Business Improvement) @
- 2019 -2023 Communications Manager - Technology Infrastructure and Enterprise Cloud @
- 2021 -2022 Project Manager Program Management Office @
- 2014 -2017 Business Improvement and Engagement Manager @
- 2013 -2014 Service Level Manager @
- 2012 -2014 Technology Business Improvement Lead Facilitator @
- 2011 -2013 Service Delivery Management - Associate @
- 2010 -2011 Service Delivery Associate @ Alphawest
- 2003 -2009 Senior Service Desk Management - Optus Business and ANZ @ Optus Business Centre Melbourne South
- 2007 -2007 Offshore Transition Project- Coaching and Training @
Yolanda Severi Education
- Melbourne Polytechnic
Higher National Diploma (Illustration)
2023-2023 - Melbourne Polytechnic
(Illustration)
2023-2023 - Melbourne Polytechnic
(Visual Arts)
2022-2022
Yolanda Severi Skills
- Service Management
- Service Delivery
- Service Desk
- Stakeholder Management
- Project Delivery
- ITIL
- Vendor Management
- Customer Experience
- Governance
- Business Process Improvement
- Managed Services
- Outsourcing
- Relationship Management
- Telecommunications
- Offshoring
- Call Centers
- Business Process
- IT Operations
- Business Analysis
- IT Management
- IT Outsourcing
- Resource Management
- ITIL v3 Foundations Certified
- Business Transformation
- Sla
- Service Level Management
- Telco
- Team Management
- Process Improvement
- Team Leadership
- Service Improvement
- Account Management
- Call Center
- Change Management
- IT Service Management
- Incident Management
- Service Delivery Management
- Agile Methodologies
- Contact Centers
- Project Management
Yolanda Severi Summary
- Yolanda Severi, based in Melbourne, VIC, AU, is currently a Business Operations Manager at Nixora Group. Yolanda Severi brings experience from previous roles at Nixora Group and ANZ. Yolanda Severi holds a 2023 - 2023 Higher National Diploma in Illustration @ Melbourne Polytechnic. With a robust skill set that includes Service Management, Service Delivery, Service Desk, Stakeholder Management, Project Delivery and more. Yolanda Severi has 1 emails on RocketReach.
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