Document Specialist Title Clerk @ Colonial Toyota, Inc (July 2018 - October 2018)
Small Claims Specialists and Senior Collections and Administrative Customer Service @ All Aces Bail Bonds (November 2016 - July 2018)
Customer Service and Office Administrative @ Clopay Garage door manufacturer and distributor (April 2016 - November 2016)
Customer Service and Night Shift @ (November 2015 - March 2016)
Customer Service and Day Shift @ Coordination Transportation Solutions (October 2015 - March 2016)
Data Entry and File Clerk @ CT Permits, (January 2013 - August 2015)
VNOC Engineer @ Teleris (December 2012 - November 2013)
Head Teacher @ Action for Bridgeport Community Development Inc (October 2009 - December 2011)
Call Center Supervisor @ Cablevision of Connecticut (October 1999 - August 2009)
Office Administrator @ TOMPAC PACKAGING (January 1988 - January 1999)
Yolanda Serrano Education
Housatonic Community College
Associate of Science Degree (Criminal Justice)
1990-1997
Yolanda Serrano Skills
Troubleshooting
Customer Service
Training
Technical Support
Call Center
Customer Satisfaction
Microsoft Office
Outlook
Coaching
Workforce Management
Microsoft Word
Customer Retention
Microsoft Excel
Software Documentation
Public Speaking
Marketing
Team Building
Sales
Call Centers
Event Management
Supervisory Skills
Team Leadership
Telecommunications
Writing
Positioning
Level 1
Adobe Contribute
Shipping
Debugging
Vendors
Community
Cost
Language Development
Structure
Budget Development
Product Catalog
Telemarketing
Support Groups
Accounts Payable And Receivable
Sales Leads
Programming
Sales and Marketing
Temporary Placement
Offerings
Windows XP
Police
New Service
Management
PC
Computer Science
Science
Calls
Programming Languages
Resolve
Spanish
Dealing
Information Systems
PowerPoint
Monitors
Business Writing
Lean Manufacturing
Disciplinaries
Supplier Evaluation
Guidance
Computer Management
Entry
System
Consumption
Business Services
Languages
Trade Unions
English
Sage Act
Reports
Strategy
Supervision
Inventory
Visual Basic
Consolidation
Boot Camp
Operations Management
Testing
New Business Development
Staff Training
Contract Negotiation
Hispanic
Supply
Research
Process Redesign
Lessons Learned
Internet Communications
Sales Analysis
Windows 3.1
Hardware
P&L
Bargaining
R
Jersey
FIX Protocol
DOS
Logistics
Business Expansion
Communication
Schedules
Operations
Microsoft Project
Microsoft Certified Professional
Criminal Justice
Data Driven Testing
Grammar
Identity
Presentations
Pricing
Computer Proficiency
Simple
Responsibility
Habits
Packaging
Distribution
Purchasing
Level 2
Interfaces
Warehousing
New York
Office Administration
Windows Vista
Mdi
Windows CE
Software
Performance Reviews
Product Naming
Windows NT
Mac
Organizational Behavior
Terminology
Internal Controls
Interviews
Invoicing
Connecticut
Problem Solving
Multilingual
Delivery
Workplace Harassment
Customer Service Operations
Evaluation
Consumer
Apple
Yolanda Serrano Summary
Yolanda Serrano, based in Bridgeport, CT, US, is currently a Housing Specialist at Nan McKay and Associates (NMA). Yolanda Serrano brings experience from previous roles at Napoli Meat & Sausage Co Inc., People's United Bank, N.A., United States Postal Service and Road Ready Used Cars Inc.. Yolanda Serrano holds a 1990 - 1997 Associate of Science Degree in Criminal Justice @ Housatonic Community College. With a robust skill set that includes Troubleshooting, Customer Service, Training, Technical Support, Call Center and more. Yolanda Serrano has 2 mobile phone numbers on RocketReach.
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