Yiran Li Email & Phone Number
Head of Customer Retention Strategy @ Alibaba.com
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Yiran Li Location
- Darien, CT, US
Yiran Li Work
- Head of Customer Retention Strategy @ (April 2024 - Present)
- Customer Experience Management Lead @ (September 2020 - August 2024)
- Customer Experience Manager, Customer Experience and Insights Team @ (September 2015 - October 2019)
- Senior Sales Representative and Corporate Account Manager @ (January 2011 - June 2013)
- Passenger Sales Representative @ (July 2008 - January 2011)
Yiran Li Education
- The Ohio State University Fisher College of Business
Master of Business Administration (MBA)
2013-2015 - Beijing International Studies University
Bachelor of Arts (BA) (English Language and Literature, General)
2004-2008
Yiran Li Skills
- Strategy
- Customer Satisfaction
- Strategic Planning
- Market Research
- Negotiation
- Business Development
- Microsoft Excel
- Marketing Strategy
- Sales
- Customer Service
- Business Strategy
- Pricing
- Data Analysis
- Competitive Analysis
- Management
- SPSS
- Tableau
- R
- Access
- Information Technology
- Research
- Technology
- Marketing
- Leadership
- Segmentation
Yiran Li Summary
- Yiran Li, based in Darien, CT, US, is currently a Head of Customer Retention Strategy at Alibaba.com. Yiran Li brings experience from previous roles at Alibaba Group, Expedia, Inc. and Korean Air. Yiran Li holds a 2013 - 2015 Master of Business Administration (MBA) @ The Ohio State University Fisher College of Business. With a robust skill set that includes Strategy, Customer Satisfaction, Strategic Planning, Market Research, Negotiation and more. Yiran Li has 2 emails and 3 mobile phone numbers on RocketReach.
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