Yi-Fan Yao's Location
China
Yi-Fan Yao's Work
- Customer Experience Manager @ Apple
- Great China Area Manager, Executive Relations @ Apple
- Customer Service Manager @ Nokia
- Customer Satisfaction Manager @ Sony Mobile Communications
- Customer Service Specialist @ Hewlett Packard Enterprise
Yi-Fan Yao's Education
- Dalian Nationalities University
bachelor of Foreign Language (Major)
Yi-Fan Yao's Skills
- Customer complaint handling & management
- Customer Satisfaction Research
- Vendor relationship & management
- Crisis management & communication
- Government relationship management
- Service marketing management
- Service Issue Management
- Consumer Insight
- Customer Service Training
- Call Center Management
Yi-Fan Yao's Summary
Yi-Fan Yao, based in China, is currently a Customer Experience Manager at 苹果, bringing experience from previous roles at 苹果, Nokia, Sony Mobile Communications and Hewlett-Packard. Yi-Fan Yao holds a bachelor of Foreign Language in Major @ Dalian Nationalities University. With a robust skill set that includes Customer complaint handling & management, Customer Satisfaction Research, Vendor relationship & management, Crisis management & communication, Government relationship management and more, Yi-Fan Yao contributes valuable insights to the industry. Yi-Fan Yao has 1 email on RocketReach.
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