Ybes Information

Winbak is a customer retention platform for India's cafés, food brands, and boutiques, built to turn occasional customers into regulars. It automates campaigns that bring customers back and runs retention marketing across WhatsApp, SMS, and email, so repeat business happens without manual follow up. The platform syncs with your POS in real time to trigger campaigns the moment a customer's visit pattern calls for it, with templates ready to use, including ones made for festivals like Diwali and Onam, management across multiple outlets from a single dashboard, and Winnie, an AI assistant for checking business metrics in plain language. Every feature is built with one goal: helping India's independent businesses bring customers back automatically, without the cost or complexity of enterprise software.