Yannick Dewael Email & Phone Number
Head of IT Customer Services @ National Bank of Belgium
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Yannick Dewael Location
- Brussels, BE
Yannick Dewael Work
- Head of IT Customer Services @ (October 2021 - Present)
- Head of the Service Management division @ (March 2019 - July 2022)
- Service Manager @ (November 2016 - March 2019)
- Support Expert @ (January 2012 - October 2016)
- Senior Support and Operations Architect @ Callataÿ and Wouters (September 2007 - December 2011)
- Service Level Manager @ Callataÿ and Wouters (May 2005 - August 2007)
- Project Leader @ Callataÿ and Wouters (August 2002 - May 2005)
Yannick Dewael Education
- Université catholique de Louvain
Doctor Of Philosophy (Biology)
1998-2002 - Université catholique de Louvain
Master Of Science (Biology)
1994-1998
Yannick Dewael Skills
- Banking
- Business Analysis
- Change Management
- Consultancy
- Customer Satisfaction
- Customer Service
- IT Service Management
- ITIL
- Incident Management
- Managed Services
- Problem Management
- Release Management
- Requirements Analysis
- SaaS
- Service Desk
- Service Management
- Troubleshooting
- Integration
- Microsoft Office
- Leadership
- Strategic Planning
- Project Management
Yannick Dewael Summary
- Yannick Dewael, based in Brussels, BE, is currently a Head of IT Customer Services at Banque Nationale de Belgique. Yannick Dewael brings experience from previous roles at Banque Nationale de Belgique, Sopra Banking Software and Callataÿ and Wouters. Yannick Dewael holds a 1998 - 2002 Doctor Of Philosophy in Biology @ Université catholique de Louvain. With a robust skill set that includes Banking, Business Analysis, Change Management, Consultancy, Customer Satisfaction and more. Yannick Dewael has 1 emails on RocketReach.
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