Yannick Dewael Email & Phone Number
Head of IT Customer Services @ National Bank of Belgium
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Yannick Dewael Location
- Brussels, BE
Yannick Dewael Work
- 2021 -now Head of IT Customer Services @
- 2019 -2022 Head of the Service Management division @
- 2016 -2019 Service Manager @
- 2012 -2016 Support Expert @
- 2007 -2011 Senior Support and Operations Architect @ Callataÿ and Wouters
- 2005 -2007 Service Level Manager @ Callataÿ and Wouters
- 2002 -2005 Project Leader @ Callataÿ and Wouters
Yannick Dewael Education
- Université catholique de Louvain
Doctor Of Philosophy (Biology)
1998-2002 - Université catholique de Louvain
Master Of Science (Biology)
1994-1998
Yannick Dewael Skills
- Incident Management
- ITIL
- Change Management
- Business Analysis
- IT Service Management
- Service Management
- Release Management
- Problem Management
- Banking
- Service Desk
- Requirements Analysis
- Consultancy
- Managed Services
- SaaS
- Customer Service
- Customer Satisfaction
- Troubleshooting
- Integration
- Microsoft Office
- Leadership
- Strategic Planning
- Project Management
Yannick Dewael Summary
- Yannick Dewael, based in Brussels, BE, is currently a Head of IT Customer Services at Banque Nationale de Belgique. Yannick Dewael brings experience from previous roles at Banque Nationale de Belgique, Nationale Bank van België, Sopra Banking Software and Callataÿ and Wouters. Yannick Dewael holds a 1998 - 2002 Doctor Of Philosophy in Biology @ Université catholique de Louvain. With a robust skill set that includes Incident Management, ITIL, Change Management, Business Analysis, IT Service Management and more. Yannick Dewael has 1 emails on RocketReach.
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