Yahya Patel Location
- Blackburn, GB
Yahya Patel Work
- 2024 -now Engineering Manager @
- 2020 -2024 Technology Platforms Engineering Manager @
- 2019 -2020 Lead Systems Analyst - BPM and ITSM @
- 2017 -2019 Senior Systems Analyst - BPM @
- 2012 -2017 Process Lead @
- 2011 -2012 Process Knowledge Analyst and Engineer @
- 2007 -2011 2nd Line Tech Support and SME @
Yahya Patel Skills
- Customer Experience
- Process Analysis
- Process Improvement
- Process Design
- Process Lead
- Process Control
- Service Improvement
- Leadership
- Data Analysis
- Contact Centers
- Stakeholder Management
- Communication
- Strategic Business Change
- Customer Service
- Technical Support
- Telecommunications
- Voice
- Broadband
- FTTC
- IPTV
- BPM 2.0
- Eclipse
- JavaScript
- Groovy
- Management
- Call Centers
- Outsourcing
- Service Delivery
- Business Process Improvement
- Lean Six Sigma
Yahya Patel Summary
- Yahya Patel, based in Blackburn, GB, is currently a Engineering Manager at Zen Internet. Yahya Patel brings experience from previous roles at Zen Internet and TalkTalk. With a robust skill set that includes Customer Experience, Process Analysis, Process Improvement, Process Design, Process Lead and more.
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