Y I. Email
Sr. Manager Learning and Development @ LTI - Larsen & Toubro Infotech
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Y I. Location
- Maharashtra, India
Y I. Work
- 2022 -now Sr. Manager Learning and Development @
- 2022 -now Sr. Manager @
- 2014 -now Performance Coach @
- 2020 -2022 Performance Specialist, Training consulting, Coaching and Counseling
- 2018 -2020 Training Consultant @
- 2016 -2017 Manager Learning and Development @
- 2013 -2015 Trainer - Soft Skills and Behavioral @
- 2011 -2013 On Project Trainer @
- 2012 -2013 Senior Trainer @
- 2009 -2011 Business Development and Training @
- 2011 -2011 Freelance Trainer @
- 2007 -2009 Mortgage Assesor and Project Manager @ AWD Home Finance, Leicester, United Kingdom
- 2003 -2004 Customer service Agent @ 3 global services
- 2003 -2004 Customer service Agent @ 3 global services
Y I. Education
- Heart to Heart Counselling Centre
Certification (Counseling Psychology REBT - Rational Emotive Behavior therapy)
2012-2013 - University of Chichester
Master of Business Administration (M.B.A.) (Business/Corporate Communications)
2004-2007 - Chichester College
Diploma in Call Centre Management and Business Operations (Business Administration and Management, General)
2003-2004 - Kishinchand Chellaram College of Arts Commerce and Science
Bachelor's Degree (Sociology)
1995-2000 - IITC
Dilploma (International Relations and Affairs)
1999-2000 - Middllesex University UK
Master's degree (Business Operations)
- Vlegal
Posh Enabler (Certification on prevention of sexual harassment of women at work place)
Y I. Skills
- Call Center Management
- Training & Development
- Team Management
- Training
- Leadership
- Time Management
- Teamwork
- Employee Engagement
- Recruiting
- Team Building
- Employee Relations
- Sales Management
- Negotiation
- Team Leadership
- Call Center
- Business Development
- Call Centers
- Employee Training
- Vendor Management
- Management
- Program Management
- Analysis
- CRM
- Soft Skills
- Human Resources
- Talent Acquisition
- Talent Management
- Customer Service
- Organizational Development
- BPO
- Performance Appraisal
- Training Delivery
- Sourcing
- Personnel Management
- Interviews
- Technical Recruiting
- Screening
- Leadership Development
- Change Management
- Performance Management
- Sales
- Coaching
- Communication
- MIS
- Business Analysis
- Strategy
- Business Strategy
- Customer Satisfaction
- Project Management
- Customer Retention
- Training and Development
- Mortgage Lending
Y I. Summary
- Y I., based in Maharashtra, India, is currently a Sr. Manager Learning and Development at LTI - Larsen & Toubro Infotech. Y I. brings experience from previous roles at LTIMindtree, Freelancer.com, and Dale Carnegie Training India. Y I. holds a 2012 - 2013 Certification in Counseling Psychology REBT - Rational Emotive Behavior therapy @ Heart to Heart Counselling Centre. With a robust skill set that includes Call Center Management, Training & Development, Team Management, Training, Leadership and more. Y I. has 3 emails on RocketReach.
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