XOVOX Information

XOVOX helps companies rapidly extract and normalize their voice data – whether it exists in disparate legacy systems or modern IVR platforms. With two decades of specialized expertise and an international client base, XOVOX is the industry leader in voice data conversion. Our core business is format conversion from the inaccessible to the accessible. We work with modern platforms (e.g. NICE, Verint, Genesys, Calabrio, Red Box) and recorders past (Racal, Eyretel, Comverse, Dictaphone, Mercom). We can extract from most storage formats including NAS, S3, Centera, disk, magnetic tape, or optical media. In addition to the content of each call, we capture and convert critical per-call metadata including timestamps, agent names, extensions, ANI, DNIS, and more. We leave no data behind. We can deliver on projects of any size, ranging from thousands to billions of recordings. Here are just a few examples of how our customers have used their converted voice data: 1) Compliance and Regulation – Having converted and easily accessible data makes it easier to stay compliant with statutes like GDPR, SEC 17a-4, and MiFID 2) Mergers & Acquisitions/Consolidation – As you are combining businesses, you need to have your voice data available and accessible on a single platform. 3) Equipment Upgrade – You’re installing a new call logging platform and still need to access the data from the old platform 4) Leveraging AI – Use your voice data to train your AI so you can deliver better products and services as well as generate business insights to improve Customer Service and Support and enhance your marketing initiatives. To learn more, please visit our website or email us at info@xovox.tech.