Operation Manager-Global Seller Support @ (November 2015 - October 2019)
Senior Manager, IT Service Operation @ (January 2007 - November 2015)
Project Manager @ (September 2006 - July 2007)
PSC @ (January 2005 - January 2007)
Xiaoya Guo Education
Ordnance Engineering College
Bachelor's degree (Computer Science)
1998-2002
Xiaoya Guo Skills
ITIL v3 Foundations Certified
IT Service Management
IT Project & Program Management
Leadership Development
Vendor Management
Incident Management
Change Management
Cross-functional Team Leadership
Management
Information Technology
Configuration Management
Problem Management
Operations Management
Knowledge Management
IT Management
Call Centers
Team Building
IT Strategy
IT Operations
Process Management
Technical Support
Information Security Management
System Administration
Project Portfolio Management
Information Security
VMware
Integration
Solution Architecture
Service Delivery
Service Management
Process Improvement
Project Management
Sla
IAM
Program Management
Active Directory
PMP
PRINCE2
Recruiting
Mobile Devices
Telecommunications
Leadership
Infrastructure
PowerPoint
Cross Functional Team Leadership
It Project and Program Management
Microsoft Excel
Customer Service
ITIL
Business Process Improvement
Xiaoya Guo Summary
Xiaoya Guo, based in Beijing, China, is currently a Head, FM Application Support at Standard Chartered. Xiaoya Guo brings experience from previous roles at Standard Chartered Bank, Amazon, Sony Mobile Communications and Cummins Inc.. Xiaoya Guo holds a 1998 - 2002 Bachelor's degree in Computer Science @ Ordnance Engineering College. With a robust skill set that includes ITIL v3 Foundations Certified, IT Service Management, IT Project & Program Management, Leadership Development, Vendor Management and more. Xiaoya Guo has 2 emails on RocketReach.
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