Customer Support Specialist @ (October 2023 - March 2026)
L2 Technical Support Specialist @ (June 2021 - March 2023)
Customer Experience Representative @ (April 2019 - June 2021)
Account Manager (Sr. Sales) @ (March 2016 - April 2018)
Blueprinter @ (June 2015 - January 2016)
Xavier A. Castillo Education
University at Albany
Bachelor’s Degree (Sociology)
2011-2015
Xavier A. Castillo Skills
AI Chat
API
Account Management
Artificial Intelligence (AI)
Business-to-Business (B2B)
CRM
Claude Code
Cloud Applications
Cross-functional Collaborations
Customer Escalation Management
Customer Experience
Customer Relationship Management (CRM)
Customer Service Representatives
Databases
Documentation
HubSpot
Jira
Knowledge Management
Notion
Online Support
Postman API
Project Planning
Sales
Technical Support
Web Conferencing
Workflow Management
Zendesk Customer Service Software
Photoshop
Leadership
Teamwork
Facebook
Microsoft Word
PowerPoint
Social Media
Cascading Style Sheets Css
Microsoft Excel
Social Networking
Time Management
Adobe Photoshop
Basic HTML
Adobe Illustrator Cs6
CSS
Cascading Style Sheets
Xavier A. Castillo Summary
Xavier A. Castillo, based in United States, is currently a Customer Experience Specialist at Justworks. Xavier A. Castillo brings experience from previous roles at Perchwell, Aircall and HomeAdvisor. Xavier A. Castillo holds a 2011 - 2015 Bachelor’s Degree in Sociology @ University at Albany. With a robust skill set that includes AI Chat, API, Account Management, Artificial Intelligence (AI), Business-to-Business (B2B) and more. Xavier A. Castillo has 1 emails and 2 mobile phone numbers on RocketReach.
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