WOLEBi Information

Helping teams and small businesses stop being intimidated by AI and start using it well. I train teams on agentic workflows that cut Standard Operating Procedures (SOPs) by up to 70% and reduce inbound support volume by 65%- not by throwing tools at people, but by teaching them how to think alongside AI. My background is in high-volume, written-first product support in HealthTech, where I spent 5+ years translating complex clinical platform issues into plain language for GP practices, patients, and B2B partners, while maintaining 90-95% CSAT throughout. That instinct for making complicated things clear is exactly what AI education requires: most people don't need more AI features; they need someone to show them how it actually fits their work. If you're building out AI enablement, training, or transformation programs, let's talk.