Wix Answers Information

Wix Answers is a customer support platform designed to make support teams work smarter, not harder. With a single view of all support channels, intelligent automations, real-time data, and powerful self-service capabilities, Answers helps companies unlock greater efficiency and set a new standard for their customer support. Unlike legacy ticketing systems, Answers is the only platform that enables companies to react to customer demand in real time (and we mean up-to-the-millisecond). Our Spotter feature allows you to automate workflows and improve support performance instantly without you lifting a finger. And with a live dashboard feature capturing team workloads and agent availability, you can easily identify gaps and accommodate within a matter of seconds. Wix Answers was built in-house at Wix.com to support the company’s 200 million customers. Today, Wix Answers is the trusted support platform of fast-growing brands like Getty Images, Rakuten Viber, Sweaty Betty, and MyHeritage.