Winfred Karue Email
Senior Tech Support Specialist @ Helpjuice
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Winfred Karue Location
- Kenya
Winfred Karue Work
- Senior Tech Support Specialist @ (June 2026 - Present)
- Technical Customer Support and Success @ (September 2023 - June 2026)
- Customer Support Specialist @ (May 2023 - August 2024)
- Customer Support Specialist @ (May 2021 - April 2023)
- Administrative Assistant @ (January 2021 - December 2021)
Winfred Karue Education
- The Technical University of Kenya
Bachelor's degree (Business Information Technology)
2016-2021 - Vision Institute of Professionals
Certified Public Accounts (CPAs) 1 & 2
2020-2020
Winfred Karue Skills
- Empathy
- gorgias
- API Testing
- Account Management
- Active Listening
- Agile Methodologies
- Analytical Reasoning
- Analytical Skills
- Atlassian Bamboo
- Chat
- Churn Management
- Client Onboarding
- Communication
- Corporate Tax
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Customer Support
- Data Entry
- Employee Training
- Grammar
- Knowledge Management
- Leadership
- MetaBase
- Microsoft Entra ID
- Microsoft Excel
- On-call Support
- Onboarding
- Problem Solving
- Root Cause Analysis
- SAML Authentication
- Shopify
- Single Sign-On (SSO)
- Slack
- Social Media
- Social Media Communications
- Software as a Service (SaaS)
- Team Leadership
- Team Management
- Technical Documentation
- Technical Support
- Troubleshooting
- Zendesk
- Zoho CRM
- gorgias
- intercom
- meta
- patience
Winfred Karue Summary
- Winfred Karue, based in Kenya, is currently a Senior Tech Support Specialist at Helpjuice. Winfred Karue brings experience from previous roles at Helpjuice, Ruka Hair, Clipboard Health and Presta. Winfred Karue holds a 2016 - 2021 Bachelor's degree in Business Information Technology @ The Technical University of Kenya. With a robust skill set that includes Empathy, gorgias, API Testing, Account Management, Active Listening and more. Winfred Karue has 1 emails on RocketReach.
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