Wilson Ortiz Email & Phone Number
Vice President of Customer Support @ Advantive
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Wilson Ortiz Location
- Chapel Hill, NC, US
Wilson Ortiz Work
- 2024 -now Vice President of Customer Support @
- 2021 -2024 Vice President, Global Customer Support @
- 2019 -2021 Senior Director, Partner Support @
- 2016 -2019 Director, Technical Support @
- 2014 -2016 Senior Manager, Global Technical Support @
- 2013 -2014 Lead and Support Supervisor @
- 2007 -2013 Support Supervisor @ BRIGHTREE (FORMERLY CAREANYWHERE, INC)
Wilson Ortiz Education
- MIT Sloan School of Management
Executive Program, AI - Implications For Business Strategy
- University of the People
Bachelor of Science (Business Administration and Management, General)
- Technical Career Institutes
Associate's Degree (Industrial Electronics Technology - Computer Technology)
Wilson Ortiz Skills
- ChatGPT
- Customer Experience Transformation
- Project Delivery
- Recruiting
- Service Delivery Management
- Soft Skills
- Customer Retention
- Customer Experience Management
- Interpersonal Skills
- Project Management
- Strategic Partnerships
- Customer Service Management
- Customer Support
- Strategic Thinking
- Customer Relations
- Service Levels
- Business Metrics
- Strategic Planning
- Performance Metrics
- Leadership
- Customer Service
- Global Delivery
- Customer Experience
- Customer Journeys
- Partner Relationship Management
- Customer Satisfaction
- Customer Relationship Management (CRM)
- Executive Management
- Relationship Building
- Incident Management
- Communication
- Problem Solving
- Service Delivery
- Software Industry
- Coaching
- Management
- Team Management
- Change Management
- Team Leadership
- Team Building
- Training
- Technical Support
- Microsoft Exchange
- Servers
- Virtualization
- Windows Server
- IT Management
- SaaS
- Enterprise Software
- Active Directory
- Troubleshooting
- Agile Methodologies
- SQL
- Cloud Computing
- Salesforce.com
- Software as a Service (SaaS)
Wilson Ortiz Summary
- Wilson Ortiz, based in Chapel Hill, NC, US, is currently a Vice President of Customer Support at Advantive. Wilson Ortiz brings experience from previous roles at Qualys, N-able, SolarWinds and LOGICnow. Wilson Ortiz holds a Executive Program, AI - Implications For Business Strategy @ MIT Sloan School of Management. With a robust skill set that includes ChatGPT, Customer Experience Transformation, Project Delivery, Recruiting, Service Delivery Management and more. Wilson Ortiz has 2 emails and 1 mobile phone numbers on RocketReach.
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