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Wilson Mak Location
Hong Kong
Wilson Mak Work
Senior Operations Manager, Wealth, Hong Kong @ (September 2021 - Present)
Senior Transformation and Operations Manager, HK Contact Centre @ (October 2016 - August 2021)
Manager Documentation and Change Control, HK Contact Centre @ (July 2013 - September 2016)
Service Quality Specialist and Incident Manager, HTSA @ (May 2003 - July 2013)
IT Specialist @ Bamboo Networks Ltd. (June 2002 - July 2003)
Contractor @ (August 2001 - February 2002)
Wilson Mak Education
The Chinese University of Hong Kong
Master of Business Administration (MBA) (Finance, General)
2010-2012
The Chinese University of Hong Kong
Bachelor of Science (BSc) (Computer Science)
1996-1999
Wilson Mak Skills
Project Management
Vendor Management
Incident Management
Change Management
Problem Management
Software Project Management
Senior Management Communications
Crisis Communications
Incident Reporting
Planning and Service Management
Team Management
Quality Assurance
Financial Analysis
ITIL
Sales
Wilson Mak Summary
Wilson Mak, based in Hong Kong, is currently a Senior Operations Manager, Wealth, Hong Kong at HSBC. Wilson Mak brings experience from previous roles at HSBC, HSBC Retail Banking and Wealth Management, HSBC Technology and Services Asia Pacific and Bamboo Networks Ltd.. Wilson Mak holds a 2010 - 2012 Master of Business Administration (MBA) in Finance, General @ The Chinese University of Hong Kong. With a robust skill set that includes Project Management, Vendor Management, Incident Management, Change Management, Problem Management and more. Wilson Mak has 2 emails on RocketReach.
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