Director of Operations @ Nearshore Call Centers Services
Willy Bernardo's Education
Universidad del Caribe
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
2001 - 2004
INFOTEP
Diploma (Diploma Of Leadership And Effective Communication)
2019 - 2019
Sagrado Corazon de Jesus
Licentiate degree (Literature)
1985 - 1998
Instituto Profesional de Informática (IPI)
Information technology (Windows, office, DOS,)
1992 - 1994
Infotep
(Supervisor Development, Labor Law Workshop)
2013
Willy Bernardo's Skills
Outsourcing
Customer Service
Customer Satisfaction
Call Centers
Management
Leadership
Team Leadership
Workforce Management
Operations Management
Strategic Planning
Willy Bernardo's Summary
Willy Bernardo, based in Dominican Republic, is currently a Outsource Manager at PedCare Medical Group, PA, bringing experience from previous roles at Continuum Global Solutions, Independent, Vareltel SRL and Laurus International. Willy Bernardo holds a 2001 - 2004 Bachelor of Business Administration (B.B.A.) in Business Administration and Management, General @ Universidad del Caribe. With a robust skill set that includes Outsourcing, Customer Service, Customer Satisfaction, Call Centers, Management and more, Willy Bernardo contributes valuable insights to the industry. Willy Bernardo has 1 email on RocketReach.