Willy Bernardo Email & Phone Number
Outsource Manager @ PedCare Medical Group, PA
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Willy Bernardo Location
- Dominican Republic
Willy Bernardo Work
- Outsource Manager @ (November 2022 - Present)
- Senior Operations Manager @ (December 2017 - November 2022)
- Freelance Web Designer @ Independent (January 2015 - December 2017)
- Operations Manager @ Vareltel SRL (March 2016 - January 2017)
- Director Of Operations @ Laurus International (July 2012 - November 2014)
- Senior Operations Manager @ Laurus International (July 2012 - April 2014)
- Account Coordinator @ (October 2011 - June 2012)
- Director of Operations @ Nearshore Call Centers Services (October 2008 - March 2011)
Willy Bernardo Education
- INFOTEP
Diploma (Diploma Of Leadership And Effective Communication)
2019-2019 - Universidad del Caribe, Dominican Republic
Bachelor of Business Administration (B.B.A.) (Business Administration and Management, General)
2001-2004 - Sagrado Corazon de Jesus
Licentiate degree (Literature)
1985-1998 - Instituto Profesional de Informática (IPI)
Information technology (Windows, office, DOS,)
1992-1994 - Infotep
Supervisor Development (Labor Law Workshop)
2013
Willy Bernardo Skills
- Account Management
- Analysis
- Avaya
- BPO
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Call Center Development
- Call Centers
- Coaching
- Consulting
- Contact Centers
- Customer Experience
- Customer Retention
- Customer Satisfaction
- Customer Service
- Employee Training
- Inbound Marketing
- Leadership
- Leadership Development
- LiveEngagement Platform
- Logistics
- Management
- Microsoft Excel
- Microsoft Office
- Microsoft Word
- Operations Management
- Outsourcing
- PowerPoint
- Process Improvement
- Program Management
- Project Management
- Project Planning
- Quality Assurance
- Recruiting
- SEO
- Salesforce.com
- Salesforce.com Administration
- Social Media
- Spanish
- Strategic Planning
- Team Building
- Team Leadership
- Team Management
- Time Management
- Training
- Web Development
- WordPress
- Workforce Management
Willy Bernardo Summary
- Willy Bernardo, based in Dominican Republic, is currently a Outsource Manager at PedCare Medical Group, PA. Willy Bernardo brings experience from previous roles at Continuum Global Solutions, Independent, Vareltel SRL and Laurus International. Willy Bernardo holds a 2019 - 2019 Diploma in Diploma Of Leadership And Effective Communication @ INFOTEP. With a robust skill set that includes Account Management, Analysis, Avaya, BPO, Business Process Improvement and more. Willy Bernardo has 1 emails on RocketReach.
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