William Wu Email & Phone Number
Director PAC Access Solutions - Workforce Management and Data Analysis @ Hackensack Meridian Health
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William Wu Location
- New York, NY, US
William Wu Work
- 2021 -now Director PAC Access Solutions - Workforce Management and Data Analysis @
- 2016 -2021 Business Operations and WFM Manager at Charter Communications @
- 2014 -2016 Contact Center Program Manager @
- 2006 -2014 Workforce Planning and Business Analyst @
- 2005 -2006 Technical Support Representative @
- 2002 -2005 Library Computer Lab Manager @
- 2002 -2003 Sales Associate @ The Wiz
William Wu Education
- Syracuse University
Executive Master of Science (Information Management)
2009-2013 - Syracuse University
Certificate of Advanced Studies (Information Systems & Telecom Management)
2009-2013 - City University of New York-Baruch College
(Continuing and Professional Studies)
2008-2008 - Syracuse University
CIO Certificate in Federal Executive Competencies (Information Management)
-
B.A (Pyschology/Businesss Managment)
- Stony Brook University
William Wu Skills
- Call Centers
- Troubleshooting
- Telecommunications
- Software Documentation
- Analysis
- Technical Support
- Customer Satisfaction
- Call Center
- Strategy
- Project Planning
- Forecasting
- Data Analysis
- Integration
- Business Analysis
- Quality Assurance
- Program Management
- CRM
- Information Management
- Workforce Management
- SDLC
- Requirements Gathering
- Business Process Improvement
- Contact Centers
- Recruiting
- Systems Analysis
- Photography
- Information Technology
- Databases
- Visio
- Microsoft Office
- Microsoft SQL Server
- Access
- Microsoft Excel
- SQL
- PeopleSoft
- Windows 7
- Android
- Microsoft Access
- Drupal
- CMS
- Management
- Customer Service
- Training
- Communication Skills
- Team Leadership
- Process Improvement
- Networking
- eWFM
- Data Analytics
- Microsoft Word
- Vendor Management
- Leadership
- Supervisor
- Communications
- Support
- JavaScript
William Wu Summary
- William Wu, based in New York, NY, US, is currently a Director PAC Access Solutions - Workforce Management and Data Analysis at Hackensack Meridian Health. William Wu brings experience from previous roles at Charter Communications and Cablevision. William Wu holds a 2009 - 2013 Executive Master of Science in Information Management @ Syracuse University. With a robust skill set that includes Call Centers, Troubleshooting, Telecommunications, Software Documentation, Analysis and more. William Wu has 2 emails and 1 mobile phone numbers on RocketReach.
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