William Tam Email & Phone Number
Director of Customer Experience @ RoomKeyPMS
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William Tam Location
- Vancouver, BC, CA
William Tam Work
- Director of Customer Experience @ (October 2020 - Present)
- Training Manager @ (March 2017 - September 2020)
- Trainer and Implementation Specialist @ (April 2014 - March 2017)
- Assistant Front Office Manager (Acting Front Office Manager) @ (June 2011 - April 2014)
- Front Desk Agent @ (May 2010 - June 2011)
- Guest Service Agent @ (May 2008 - May 2010)
- Lead Line Cook @ (March 2004 - March 2008)
William Tam Education
- Royal Roads University
Bachelor of Arts
- Douglas College
Diploma
William Tam Skills
- CX Operations
- Coaching & Mentoring
- Customer Onboarding
- Front Office
- Guest Service Management
- Hospitality Industry
- Hospitality Management
- Hotel Management
- HubSpot
- KPI Development
- NPS & CSAT
- Onboarding & Implementation
- Onboarding Frameworks
- Operations Management
- Pre-opening
- Process Improvement
- Professional Services
- Property Management Systems
- Revenue Analysis
- SaaS Implementation
- Salesforce
- Software Project Management
- Team Leadership
- Technical Support
- Training
- Workflow Automation
- Yield Management
William Tam Summary
- William Tam, based in Vancouver, BC, CA, is currently a Director of Customer Experience at RoomKeyPMS. William Tam brings experience from previous roles at RoomKeyPMS, Rosewood Hotel Georgia and Four Seasons Hotels and Resorts. William Tam holds a Bachelor of Arts @ Royal Roads University. With a robust skill set that includes CX Operations, Coaching & Mentoring, Customer Onboarding, Front Office, Guest Service Management and more. William Tam has 2 emails on RocketReach.
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