William Sample Email & Phone Number

Customer Service Supervisor @ David Yurman

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William Sample Location

Elizabeth, NJ, US

William Sample Work

2025 -now Customer Service Supervisor @
2022 -2025 Director of Technical Customer Service @
2018 -2020 National Customer Service Manager @
2018 -2018 LG Mobile Business Intelligence Analyst @
2014 -2017 Customer Support Manager @
2012 -2014 Chief Executive Officer @ Alliance Supply Group, LLC
2007 -2012 Verizon FiOS District Manager @
2004 -2007 Support Desk Manager @
2000 -2004 Call Center Supervisor @
1997 -2000 Collector and Team Lead @

William Sample Education

Lincoln University
Bachelor of Science (B.S.) (Computer Science)
1991-1994

William Sample Skills

Frequency Analysis
Strategy Alignment
Customer Journeys
Customer Communication
Strategy Implementation
Voice of the Customer
Crisis Management
Organization Skills
Commerce
E-Commerce
Staffing Processes
Resource Planning
Culture Change
Key Metrics
Sales Performance
Resource Management
Staffing Services
Client Services
Team Management
Sales
Attention to Detail
Contact Center Management
Key Performance Indicators
Supply Chain Management
Supplier Management
Supply Management
Customer Success
Communication
Customer Advocacy
Accounts Receivable (AR)
Interpersonal Skills
Customer Loyalty
Customer Service Training
Coaching
Succession Planning
Workforce Planning
Project Management
Data Analysis
Software as a Service (SaaS)
Microsoft PowerPoint
Microsoft Excel
Business Planning
Business Strategy
Budgeting
Performance Management
Continuous Improvement
Business Intelligence (BI)
Customer Relationship Management (CRM)
Sales Operations
Quality Control
Business Process Improvement
Leadership Development
Sales Processes
Contact Center Strategy
Customer Service Management
Technical Support
Recruiting
Customer Service
Training
Team Building
Sales Management
Strategic Planning
Program Management
Process Improvement
Contract Negotiation
Account Management
Marketing
Cross-functional Team Leadership
Forecasting
Business Development
Commodity Markets
Problem Solving
Microsoft Office
Retail
Front-end
Key Account Management
Knowledge Management
Telecommunications
Pricing
QuickBooks
Quality Assurance
Quality Management
VoIP
Call Centers
Retail Sales
Operations Management
Inventory Management
Customer Retention
Customer Experience
Customer Support
Client Aquisition
Call Center Development
Customer Satisfaction
Change Management
Conflict Management
Performance Appraisal
Performance Improvement
Progressive Discipline
Team Leadership
IVR
Windows
Front End
Cross Functional Team Leadership

William Sample Summary

William Sample, based in Elizabeth, NJ, US, is currently a Customer Service Supervisor at David Yurman. William Sample brings experience from previous roles at Galanz Americas Limited Company, Aramark Refreshment Services, MarketSource Inc. and Gamesys. William Sample holds a 1991 - 1994 Bachelor of Science (B.S.) in Computer Science @ Lincoln University. With a robust skill set that includes Frequency Analysis, Strategy Alignment, Customer Journeys, Customer Communication, Strategy Implementation and more. William Sample has 2 emails and 5 mobile phone numbers on RocketReach.