William Rossi Email & Phone Number
Manager, Workforce Management @ Chewy
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William Rossi Location
- Lakeland, FL, US
William Rossi Work
- Manager, Workforce Management @ (October 2025 - Present)
- Senior Analyst, Workforce Optimization @ (April 2024 - February 2025)
- Manager Workforce Management and Analytics @ LIBERTY Dental Plan (June 2021 - April 2024)
- Area Manager II @ (September 2017 - June 2021)
- Director, Workforce Analytics @ Allianz Worldwide Partners (September 2016 - September 2017)
- Principal Process Manager - Real Time Call Center Management team @ (March 2012 - September 2016)
- Principal Process Manager- Change Control and Problem Management @ (January 2008 - March 2012)
- Call Center @ (July 1996 - June 1999)
William Rossi Education
- Virginia Commonwealth University - School of Business
Bachelor of Science (Business Management - focus: Small/Entrepreneural Business)
1992-1995 - J. Sargeant Reynolds CC
AAS (Business Administration)
1989-1992
William Rossi Skills
- ACD
- Analytical Skills
- Banking
- Budgets
- Business Analysis
- Business Process
- Business Process Improvement
- Business Process Management
- Call Center
- Call Centers
- Capacity Planning
- Change Control
- Change Management
- Coaching
- Communication
- Compensation
- Contract Negotiation
- Credit Cards
- Critical Thinking
- Cross-functional Team Leadership
- Customer Satisfaction
- Customer Service
- Data Analysis
- Data Manipulation
- Dialer Management
- Documentation
- Genesys PureConnect
- Interactive Voice Response (IVR)
- Interpersonal Skills
- Leadership
- Management
- Microsoft Excel
- Operations Management
- People Development
- People Management
- Performance Metrics
- Predictive Dialers
- Presentations
- Problem Management
- Problem Solving
- Process Improvement
- Process Optimization
- Project Management
- Real-Time Analytics
- Real-time Monitoring
- Resource Allocation
- Risk Management
- Service Levels
- Shrinkage
- Strategic Planning
- Team Leadership
- Technical Documentation
- Training
- Vendor Management
- Verint Workforce Management
- Workforce Analytics
- Workforce Management
- Workforce Planning
William Rossi Summary
- William Rossi, based in Lakeland, FL, US, is currently a Manager, Workforce Management at Chewy. William Rossi brings experience from previous roles at Signature Aviation, LIBERTY Dental Plan, Amazon and Allianz Worldwide Partners. William Rossi holds a 1992 - 1995 Bachelor of Science in Business Management - focus: Small/Entrepreneural Business @ Virginia Commonwealth University - School of Business. With a robust skill set that includes ACD, Analytical Skills, Banking, Budgets, Business Analysis and more. William Rossi has 1 emails and 1 mobile phone numbers on RocketReach.
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Others Named William Rossi
William Rossi
Manager, Workforce Management
Lakeland, FL, US
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