2002 -2012 Call Center Consultant @ J&b Industries
1994 -1997 DIRECTOR OF CALL CENTER OPERATIONS @ CIVIC DEVELOPMENT GROUP
1990 -1994 Call Center Manager @ civic development group/millenium teleservices
William Mullen Education
Stockton State College
Bachelor of Science (Business Administration)
STOCKTON STATE COLLEGE
Bachelor of Science Degree (Business Administration)
William Mullen Skills
Strategy Implementation
Problem Solving
Team Management
Sales Management
Outbound Sales
Inbound Sales
Compensation
Communication
Conflict Resolution
Customer-Focused Service
Championing Change
Identifying Trends
Call Center Administration
Call Center Development
Analytical Skills
Interpersonal Skills
Workforce Management
TCPA
Key Performance Indicators
Customer Satisfaction
Chatbots
Training
Call Centers
CRM
Management
Recruiting
Team Building
Customer Service
Human Resources
Operations Management
Program Management
Microsoft Excel
Access
Staff Development
Outlook
Microsoft Word
Process Improvement
Vendor Management
Business Process Improvement
Outsourcing
Project Management
Sourcing
Change Management
Management Consulting
Performance Management
Consulting
Team Leadership
Coaching
Unix
Windows 7
Technical Recruiting
Applicant Tracking Systems
Contract Recruitment
Employee Relations
Internet Recruiting
Talent Management
Screening Resumes
Talent Acquisition
Business Analysis
Business Process
Benefits Negotiation
Performance Improvement
Business Process Re-engineering
Executive Search
Customer Experience
Knowledge Management
Business Intelligence
Staffing Services
Windows 10
Leadership
Strategic Planning
William Mullen Summary
William Mullen, based in Barnegat Township, NJ, US, is currently a Vice President of Operations at WealthColony. William Mullen brings experience from previous roles at HNN, J&b Industries, CIVIC DEVELOPMENT GROUP and civic development group/millenium teleservices. William Mullen holds a Bachelor of Science in Business Administration @ Stockton State College. With a robust skill set that includes Strategy Implementation, Problem Solving, Team Management, Sales Management, Outbound Sales and more. William Mullen has 2 emails and 4 mobile phone numbers on RocketReach.
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