William Kent Email & Phone Number
Service Delivery Manager @ Bank of America
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William Kent Location
- Charlotte, NC, US
William Kent Work
- Service Delivery Manager @ (May 2025 - Present)
- Service Delivery Manager @ (July 2023 - April 2025)
- VP, Head of Platform Operations @ (January 2022 - July 2023)
- Consultant - Fortune 500 companies @ (July 2018 - January 2022)
- Global Head, Infrastructure and Operations @ (January 2016 - February 2018)
- Head of Production Support: North America @ (July 2014 - December 2015)
- Head of Operations for US Direct Channels @ (November 2012 - July 2014)
- SVP: Senior Technology Manager: Banking Center Technology @ (October 2004 - October 2012)
- SVP: Technology Manager: Banking Center Technology @ (January 2007 - January 2008)
- SVP: Manager on Duty @ (July 2005 - January 2007)
- Vice President: Technical Lead and Subject Matter Expert for Online Banking @ (September 2001 - June 2005)
William Kent Education
- Georgia State University
Master of Business Administration (M.B.A.) (Banking, Corporate Finance,)
1990-1993 - Georgia Southern University
Bachelor's degree (Psychology)
1984-1986
William Kent Skills
- Adroit Decision Maker during complex issues
- Agile Methodologies
- Banking
- Build / Manage Sourced Support Functions
- Business Analysis
- Business Continuity Planning
- Business Intelligence
- Business Process Improvement
- Business Transformation
- Change Management
- Cloud Computing
- Cloud Computing IaaS
- Data Center Management
- Designs and builds Resilient IT Systems
- Disaster Recovery
- E-commerce
- Enterprise Architecture
- Financial Services
- Global Sourcing
- HIghly Effective Communicator at all levels
- IT Management
- IT Professional
- IT Strategy
- ITIL
- Incident Management
- Infrastructure
- Innovative Problem Solver
- Integration
- Leadership
- Management
- Networking
- Operations Management
- Portfolio Management
- Process Improvement
- Program Management
- Project Management
- Release Management
- Requirements Analysis
- Risk Management
- SDLC
- Six Sigma
- Six Sigma Greenbelt Certified
- Software Development Life Cycle (SDLC)
- Software Project Management
- Strategic Planning
- Strategy
- Strong leadership skills across myriad of personalities
- Team Building
- Third Party Vendor Management
- Vendor Management
- Build
- E Commerce
- Sales
- Microsoft Excel
- Manage Sourced Support Functions
- Software Development Life Cycle Sdlc
- Software Development Life Cycle
William Kent Summary
- William Kent, based in Charlotte, NC, US, is currently a Service Delivery Manager at Bank of America. William Kent brings experience from previous roles at Bank of America, Verituity and Legg Mason. William Kent holds a 1990 - 1993 Master of Business Administration (M.B.A.) in Banking, Corporate Finance, @ Georgia State University. With a robust skill set that includes Adroit Decision Maker during complex issues, Agile Methodologies, Banking, Build / Manage Sourced Support Functions, Business Analysis and more. William Kent has 1 emails and 1 mobile phone numbers on RocketReach.
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