2017 -now Workplace Experience Manager at Microsoft @
2011 -2017 Manager - Fullfillment, Operations Support @
2008 -2011 Senior Customer Care Operations Specialist @
2005 -2008 Performance Consultant and Training Specialist @
2003 -2005 Quality Assurance Supervisor @
2000 -2003 Training Specialist @
1996 -2000 Customer Service Supervisor @
1991 -1996 Customer Service Representative @
1990 -1991 In-home Health Care Povider @ Private
1988 -1990 Office Manager @ Park Central Counseling
William Keith Education
Glendale Community College
(Small Business Management)
1993-1994
Glendale Community College
(Speech Communication and Rhetoric)
1993-1994
Phoenix College
(American Sign Language)
1991-1992
Mountain States Technical Institute
(Computer Programming)
1982-1983
William Keith Skills
Call Centers
Broadband
Telecommunications
Telephony
Customer Satisfaction
Customer Retention
Call Center
Customer Experience
Troubleshooting
Ethernet
VoIP
Computer Network Operations
Quality Assurance
Wireless
LAN-WAN
Optical Fiber
Strategic Planning
Workforce Management
Fiber Optics
IP
L&D
Scheduling
Invoicing
Cabling
Hiring
MPLS
Vendor Management
Billing
BMC Remedy
Routers
Avaya
Process Scheduler
Operating Systems
Customer Service
Coaching
Process Improvement
DOCSIS
VOD
Escalation
T1
Provisioning
Networking
Internet Services
Feedback
Compliance
Team Leadership
Time Management
Prioritize Workload
Personal Development
Task Management
Leadership
Microsoft SQL Server
Broadband Access
Switches
SIP
Microsoft Office
Microsoft Word
WAN
Research
Lan Wan
High Speed Internet
William Keith Summary
William Keith, based in Kirkland, WA, US, is currently a Workplace Experience Manager at Microsoft at CBRE. William Keith brings experience from previous roles at Comcast and AT&T Broadband. William Keith holds a 1993 - 1994 Glendale Community College. With a robust skill set that includes Call Centers, Broadband, Telecommunications, Telephony, Customer Satisfaction and more. William Keith has 3 emails and 1 mobile phone numbers on RocketReach.
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