2018 -2020 US Manager - Phone and Chat and Email and Data Entry Teams @
2018 -2020 Manager — Phone and Chat and Email and Data Entry Teams @
2018 -2018 US Team Lead @
2017 -2018 New Hire Trainer @
2016 -2017 Member Services Representative - Team Captain @
William Holbein Education
Brigham Young University
Bachelor of Arts - BA (German: Literature/Film/Culture Emphasis)
2012-2018
William Holbein Skills
Project Management
Change Management
People Management
Business Development
Test Automation
Presentation Skills
Process Improvement
Continuous Improvement
Data Entry
Business Strategy
Analytical Skills
Employee Training
Customer Support
Customer Satisfaction
Training & Development
Budgeting
Microsoft Project
Scope Management
Resource Management
Enterprise Resource Planning (ERP)
NetSuite
Risk Management
Quality Management
Customer Service
Management
Customer Relationship Management (CRM)
Regression Testing
Business Intelligence (BI)
Usability Testing
Data Analysis
Microsoft Office
Salesforce.com
Team Leadership
Communication
Coaching
Employee Relations
Public Speaking
Employee Learning & Development
Leadership
Customer Experience
Business Process Improvement
Performance Analysis
William Holbein Summary
William Holbein, based in Richmond, VA, US, is currently a Head of Technical Delivery (E-ZPass) at Virginia Department of Transportation. William Holbein brings experience from previous roles at Limebox | NetSuite-Certified Solution & Support Experts, Oracle and doTERRA International LLC. William Holbein holds a 2012 - 2018 Bachelor of Arts - BA in German: Literature/Film/Culture Emphasis @ Brigham Young University. With a robust skill set that includes Project Management, Change Management, People Management, Business Development, Test Automation and more. William Holbein has 5 emails and 3 mobile phone numbers on RocketReach.
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