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William Hernandez Location
New York, United States
William Hernandez Work
Customer Success Manager @ (July 2022 - Present)
Escalation Manager @ (May 2021 - August 2022)
Technical Support Engineer @ Compufit LLC (July 2020 - August 2022)
IT Manager @ (January 2018 - July 2020)
System Administrator @ PriorityOne Group (November 2015 - November 2017)
Network Administrator @ (July 2014 - January 2015)
Lead Technician @ Action Computer Systems, Inc. (June 2013 - August 2014)
Lead Technician @ Action Computer Systems (June 2013 - July 2014)
Apprentice @ (August 2012 - June 2013)
Customer Service Manager @ Caesar's Deli (December 2009 - August 2012)
Intern @ March of Dime (September 2011 - November 2011)
William Hernandez Education
Monroe College New
Bachelor's degree (Information Technology)
2010-2014
William Hernandez Skills
Account Management
Active Directory
AutoCAD
C++
CCENT
Cisco Firewall Security
Cisco Routers
Cisco Technologies
Client Services
Communication
CompTIA A+
CompTIA A+ Certification
CompTIA Network+
Computer Hardware
Customer Engagement
Customer Satisfaction
Customer Service
Customer Service Management
Customer Support
Disaster Recovery
Domain Name System (DNS)
Firewalls
Group Policy
HTML
IP Networking
IT Management
IT Solutions
Information Technology
Interpersonal Communication
Java
Managed Services
Management
Microsoft Exchange
Microsoft Office
Network Administration
Network Security
Networking
Operating Systems
Printer Support
Problem Solving
Process Efficiency
Project Management
Public Speaking
Relationship Building
Servers
SketchUp
Software Installation
SonicWALL
Strategic Thinking
Support Management
Switches
System Administration
Technical Support
Troubleshooting
VMware
VMware ESX
VMware Infrastructure
VMware Workstation
VMware vCenter
VMware vSphere
Windows
Windows 7
Windows Server
Mac OS
Consulting
Accounting
Citrix
Switch
Ability To Work Independently
Multi Tasking
D2
Configurations
Net
A+ Certified
New York
Business Services
Upkeep
TCP/IP
Switched
Mac
Maverick
Network Communications
Protocol Experience
Time Management
Project
Software Troubleshooting
Network Deployment
CompTIA
Laptops
Desktop Computers
Maintenance And Repair
Deployments
Hardware
Apple
Websites
Responsibility
Spanish
Domain Name System
William Hernandez Summary
William Hernandez, based in New York, United States, is currently a Customer Success Manager at Igentify. William Hernandez brings experience from previous roles at ANATOMY_IT, Compufit LLC, Mega Contracting Group and PriorityOne Group. William Hernandez holds a 2010 - 2014 Bachelor's degree in Information Technology @ Monroe College New. With a robust skill set that includes Account Management, Active Directory, AutoCAD, C++, CCENT and more. William Hernandez has 2 emails and 3 mobile phone numbers on RocketReach.
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