William Hanks Email & Phone Number
Assistant Vice President Back Office Systems and Processes @ Metropolitan Transportation Authority
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William Hanks Location
- New York, United States
William Hanks Work
- 2025 -now Assistant Vice President Back Office Systems and Processes @
- 2023 -2025 Senior Director Customer Service Center Environment @
- 2016 -2023 Director E-ZPass Contracts @
- 2010 -2015 Program Manager @
- 2009 -2010 Operations Manager @ Affiliated Computer Services, A Xerox Company
- 2008 -2009 Violations Manager @ Affiliated Computer Services, A Xerox Company
- 2003 -2008 Assistant Operations Manager @ Affiliated Computer Services State & Government Solutions
- 2001 -2003 Project Coordinator (SmartLink- NJ Transit and PANYNJ) @ Affiliated Computer Services State & Government Solutions
- 2001 -2001 Quality Assurance Configuration Management Analyst @
- 1997 -2001 Commercial Accounts Analyst @
William Hanks Education
- Villanova University
Master Certificate in Applied Project Management (Project Management)
2016-2016 - University of California, San Diego
Certificate (Learning How to Learn)
2015-2015 - Professional Training
Certificate (Management)
2006-2012 - Metropolitan College of New York
Bachelor of Arts (Student Mentor Program)
2003-2006
William Hanks Skills
- Strategic Communications
- Project Coordination
- Logistics Management
- Organizational Development
- Contact Center Management
- Project Delivery
- Enterprise Architecture
- Workshop Facilitation
- Integration
- Budgets
- Forecasting
- Proposal Writing
- Strategic Planning
- Process Engineering
- Account Management
- Training
- Business Intelligence
- Microsoft Office
- Customer Service
- Operations Management
- Program Management
- Vendor Management
- Project Management
- Management
- Project Planning
- Team Leadership
- BPO
- Team Building
- Testing
- Visio
- Business Analysis
- Databases
- Process Improvement
- Leadership
- Software Documentation
- Analysis
- Call Centers
- Requirements Analysis
- Outsourcing
- Quality Assurance
- CRM
- Business Process Improvement
- Start-ups
- PMP
- Performance Management
- Security
- Recruiting
- Negotiation
- Customer Relationship Management (CRM)
- Budgeting
- Accountability
- Parcel
- Wire Transfers
- Process Design
- Documentation
- Balance
- Telephony
- System Integration
- Logistics
- Broadband
- Financial Management
- Sampling
- Change Orders
- Recycling
- Microsoft Access
- Sales Presentations
- Contingency
- Security Protocols
- Accounting
- Purchasing
- Analysts
- Mta
- International Business
- Communication
- Daily Operations
- Production Supervisor
- Customer Surveys
- Concentrations
- Key Performance Indicators
- Adjudication
- Interfaces
- Payments
- Lean Management
- Motor Vehicle
- Contractual
- Systems Engineering
- Credit
- Human Capital
- Market Research
- Collections
- Human Resources
- Data Center
- Payroll
- Design
- Tolling
- Cost Savings
- Business Initiatives
- Tags
- Business Management
- Customer Support
- Optimization
- House
- Investigation
- Network Systems
- Operations
- Oversight
- Sales
- Database Development
- Resource Management
- Client Contact
- Reconciliation
- Analytical Skill
- Inventory
- Retail Sales
- Warehousing
- Adherence
- Retail
- Strategy
- Client Relations
- Specifications
- Reporting
- Business Continuity
- Start Ups
- Store Management
- Fish Philosophy
- Lockbox
- Resolutions
- IVR
- Treatment
- Staffing Services
- Customer Relationship Management Crm
- Disposal
- Settlement
- Information Systems
- Regression Testing
- Office Operations
- Reviews
- Performance Reviews
- Microsoft Word
- Scheduling
- Inventory Management
- Policy
- Customer Relationship Management
William Hanks Summary
- William Hanks, based in New York, United States, is currently a Assistant Vice President Back Office Systems and Processes at Metropolitan Transportation Authority. William Hanks brings experience from previous roles at Metropolitan Transportation Authority, MTA Bridges and Tunnels, Electronic Transaction Consultants and Affiliated Computer Services, A Xerox Company. William Hanks holds a 2016 - 2016 Master Certificate in Applied Project Management in Project Management @ Villanova University. With a robust skill set that includes Strategic Communications, Project Coordination, Logistics Management, Organizational Development, Contact Center Management and more. William Hanks has 1 emails and 2 mobile phone numbers on RocketReach.
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