William Gibb Email & Phone Number

Head of Service Management @ UNSW

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William Gibb Location

Sydney, NSW, AU

William Gibb Work

Head of Service Management @ (June 2026 - Present)
Group CIO, Viatek Group and Chief Operations Officer, Viatek Technology @ (January 2019 - March 2026)
Head Of Managed Services @ (August 2018 - January 2019)
General Manager - Managed Services @ (July 2015 - July 2018)
Chief Operations Officer and Owner @ Applaud-IT (December 2004 - June 2015)
Director of ICT Delivery Services – Asia Pacific @ CyberNet Group (November 2002 - December 2004)

William Gibb Education

University of Adelaide
Commerce (Finance, Human Resources)
1988-1991

William Gibb Skills

Leadership
Management
ITIL
Managed Services
Vendor Management
IT Service Management
IT Operations
Project Management
Professional Services
IT Management
IT Strategy
Service Delivery
Information Technology
Data Center
Integration
Strategy
Cloud Computing
Business Analysis
Infrastructure
Solution Selling
Outsourcing
Technical Support
Customer Relations
Disaster Recovery
Change Management
Business Strategy
Virtualization
Solution Architecture
CRM
Security
Troubleshooting
Telecommunications
Business Process Improvement
Project Delivery
Business Development
Start-ups
SaaS
VMware
SharePoint
Active Directory
Citrix
Software as a Service (SaaS)
Team Leadership
Team Management
Customer Service
Stakeholder Management
Networking
Strategic Planning
Consulting
Leadership Development
AI for Business
AI for Management
Artificial Intelligence (AI)
Board Engagement, C-Suite Engagement, Executive Communication, Cross-Functional Leadership
Business Continuity & Disater Recovery
Business Continuity Management, Disaster Recovery, Operational Resilience
Capacity Management, Availability Management, Continual Service Improvement
Change Leadership, Organisational Design, Continuous Improvement, AI-Driven Workflow Automation
Change Management, Service Level Management, Service Catalogue Management
Cloud Computing, Cloud Strategy, Cloud Migration, Microsoft Azure, Microsoft 365
Cloud Services, BPO Operations, Multi-Site Operations, 24/7 Operations, Customer Experience
Commercial Accumen
Cybersecurity
Data Centre Management, Network Operations Centre (NOC), Desktop as a Service (DaaS)
Digital Transformation
Enterprise Architecture
Enterprise Architecture, Modern Workplace, End User Computing, Workplace Services
Essential Eight
Executive Stakeholder Engagement
Generative AI for Leadership
Generative AI for Management
Governance, Compliance Management, Audit Management, ISO Compliance
ISO 27001
ISO 9001
IT Governance
IT Infrastructure
IT Service Management (ITSM)
IT Strategy & Planning
IT Strategy, IT Operations, Technology Leadership, Executive Leadership
ITIL, ITIL v4, Incident Management, Major Incident Management, Problem Management
Incident Management
Information Security, Cyber Security Strategy, ISO 27001, ISO 9001, Essential Eight
M&A Integration, Post-Merger Integration, Business Acquisition Integration, Operating Model Design
Managed Services, Managed IT Services, MSP Operations, Professional Services
NIST Cybersecurity Framework, APRA CPS 234, Risk Management, IT Governance, Technology
Operational Leadership, Service Management, Service Delivery, Digital Transformation
P&L Management
P&L Management, Strategic Planning, Operational Planning, Board Reporting
People Leadership & Culture
People Leadership, Stakeholder Management, Stakeholder Engagement
People Management
Responsible AI
Risk Management
SLA Management, KPI Management, Performance Management
Service Desk Management
Service Desk Management, IT Service Desk, Service Transition
Strategic Thinking
Talent Development, Coaching, Mentoring, Culture Building
Technology Strategy
Vendor Management, Partner Management, Strategic Partnerships

William Gibb Summary

William Gibb, based in Sydney, NSW, AU, is currently a Head of Service Management at UNSW. William Gibb brings experience from previous roles at Viatek Group, Superloop and Applaud-IT. William Gibb holds a 1988 - 1991 Commerce in Finance, Human Resources @ University of Adelaide. With a robust skill set that includes Leadership, Management, ITIL, Managed Services, Vendor Management and more. William Gibb has 2 emails and 2 mobile phone numbers on RocketReach.