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William Friedman Location
New York, NY, US
William Friedman Work
Vice President of Customer Success @ (August 2024 - Present)
Director, Customer Support and Customer Success @ (July 2022 - Present)
Director of Customer Success @ (October 2021 - July 2022)
Director of Customer Success @ (June 2018 - September 2021)
Manager, Product Support @ (July 2016 - April 2018)
Global Technical Account Manager @ (January 2015 - April 2018)
Product Support Team Lead @ (February 2013 - January 2015)
Software Support Engineer @ (March 2012 - January 2013)
Project Manager @ Educational Standards (May 2011 - April 2018)
Application Services Intern @ ING DIRECT (June 2010 - August 2010)
William Friedman Education
University of Delaware
Bachelor of Science: Computer Science (Minor in Management Information Systems)
2007-2011
William Friedman Skills
Customer Relationship Management (CRM)
Leadership
Customer Service
TCP/IP
Troubleshooting
Programming
Budgeting
Account Management
Pre-sales
Third Party Risk Management (TPRM)
Linux
MySQL
SQL
Databases
Unix
Bash
C++
Access
Python
Perl
Microsoft Excel
Microsoft Word
C
JavaScript
Visio
Microsoft Office
Outlook
Java
MIS
HTML
Windows
Excel
Microsoft PowerPoint
Enterprise Software
Software as a Service (SaaS)
Gainsight
Jira
Problem Solving
Management
Parallel Programming
Networking
Zendesk
Salesforce.com Administration
Post-Sales
Post-sales Support
Confluence
Budgets
PowerPoint
Word
Project Management
Software
Internet Protocol Suite Tcp/Ip
Software As A Service Saas
Internet Protocol Suite
Software as a Service
William Friedman Summary
William Friedman, based in New York, NY, US, is currently a Vice President of Customer Success at Directus. William Friedman brings experience from previous roles at Directus, Cortical.io, Prevalent Inc. and SevOne. William Friedman holds a 2007 - 2011 Bachelor of Science: Computer Science in Minor in Management Information Systems @ University of Delaware. With a robust skill set that includes Customer Relationship Management (CRM), Leadership, Customer Service, TCP/IP, Troubleshooting and more. William Friedman has 4 emails and 3 mobile phone numbers on RocketReach.
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