William Forster Email & Phone Number
Group Customer Experience Lead @ DuluxGroup
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William Forster Location
- Sydney, NSW, AU
William Forster Work
- Group Customer Experience Lead @ (January 2023 - Present)
- Director of Service Delivery @ (December 2011 - Present)
- Australian Operations Director @ Sykes Enterprises, Incorporated (February 2011 - December 2011)
- Head of Customer Service, Australia @ (September 2006 - August 2010)
- General Manager - Southern Region @ (May 2002 - October 2005)
- Key and Corporate Centre Manager @ (January 2001 - May 2002)
- Various Positions @ (February 1995 - January 2001)
William Forster Education
- AGSM @ UNSW Business School 2005-2005
- The Australian National University
Bachelor of Science (Psychology, Sociology)
1991-1994 - Canberra Grammar School 1978-1990
William Forster Skills
- Business Process Improvement
- Leadership
- Customer Service Management
- Call Centers
- Outsourcing
- Service Delivery
- Change Management
- Contact Centers
- Management
- Customer Experience
- Performance Management
- Strategy
- Call Center
- Stakeholder Management
- Team Management
- Project Delivery
- Vendor Management
- Customer Satisfaction
- Account Management
- Project Planning
- CRM
- Financial Services
- Business Transformation
- Recruiting
- Sales Operations
- Relationship Management
- BPO
- Process Improvement
- Operations Management
- Sales
- Workforce Management
- Budgets
- Business Analysis
- Customer Retention
- Team Leadership
William Forster Summary
- William Forster, based in Sydney, NSW, AU, is currently a Group Customer Experience Lead at DuluxGroup. William Forster brings experience from previous roles at Expedia, Inc., Sykes Enterprises, Incorporated, Citi and Telstra. William Forster holds a 2005 - 2005 AGSM @ UNSW Business School. With a robust skill set that includes Business Process Improvement, Leadership, Customer Service Management, Call Centers, Outsourcing and more. William Forster has 3 emails and 1 mobile phone numbers on RocketReach.
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