eCommerce Shipping and Receiving Coordinator @ BirdReel / Wild Birds Unlimited (May 2024 - November 2024)
Support Center Supervisor @ (June 2022 - January 2024)
Call Center Supervisor @ Nan McKay and Associates (May 2021 - March 2022)
Call Center Supervisor @ (June 2020 - July 2021)
eCommerce Customer Service Manager @ (February 2018 - March 2020)
Customer Service Manager @ (May 2013 - February 2018)
Account Manager and Dispatcher @ TForce Logistics (March 2011 - May 2013)
Loan Processing and Collection Supervisor @ (November 2009 - November 2010)
Customer Support Center Manager @ (March 2001 - July 2008)
Credit Analyst @ (August 1991 - March 2001)
William Feely Education
Metropolitan State University of Denver
Bachelor of Business Administration - BBA
1982-1986
William Feely Skills
Customer Service Operations
Financial Performance
Warranties
Root Cause
Technical Support
Customer Relations
Professional Phone Skills
Order Processing
Contact Center Operations
Customer Support
Performance Appraisal
Phone Etiquette
Customer Interaction
Interpersonal Skills
Multitasking
Etiquette
Cameras
Laptops
Supervisory Skills
Webcam
Call Center Administration
Support Management
Remote Monitoring
Dispute Resolution
Distance Learning
Customer Service Representatives
Loan Modifications
Cash Collection
Problem Solving
Customer Service Management
Employee Training
Communication
Process Improvement
Customer Service
Call Center
Team Building
Marketing Strategy
Cross-functional Team Leadership
Leadership
Recruiting
Call Centers
Sales Management
Management
Strategy
Customer Retention
Sales
Sales Operations
Program Management
Coaching
CRM
Team Management
Time Management
Project Planning
B2B
Operations Management
Customer Satisfaction
Retail
Account Management
Training
Customer Experience
Vendor Management
Customer Relationship Management (CRM)
Business Process Improvement
Team Leadership
William Feely Summary
William Feely, based in Denver, CO, US, is currently a Client Services Representative at Franklin D. Azar & Associates, P.C.. William Feely brings experience from previous roles at BirdReel / Wild Birds Unlimited , MedHab , Nan McKay and Associates and TEKsystems. William Feely holds a 1982 - 1986 Bachelor of Business Administration - BBA @ Metropolitan State University of Denver. With a robust skill set that includes Customer Service Operations, Financial Performance, Warranties, Root Cause, Technical Support and more. William Feely has 2 emails and 2 mobile phone numbers on RocketReach.
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