William Duff Email & Phone Number
Sr. Support Escalation Manager, Advocacy and Customer Trust (GetHelp) @ Microsoft
5 free lookup(s).
William Duff Location
- Texas, United States
William Duff Work
- 2024 - now Sr. Support Escalation Manager, Advocacy and Customer Trust (GetHelp) @
- 2022 - 2024 Customer Executive Engagement @
- 2019 - 2022 Principal Relationship Manager @
- 2015 - 2019 Sr. Relationship Manager and Crisis Manager @
- 2013 - 2015 Technical Account Manager @
- 2009 - 2013 Knowledge Engineer @
- 1998 - 2013 Sr. Senior Support Escalation Engineer @
- 1996 - 1998 Technical Lead @ Stream International
- 1988 - 1991 Infantry @
William Duff Education
- The University of Texas at Arlington 1995 - 1996
- Université Paris-Sorbonne 1994 - 1995
- Institut de Touraine
Professional Program (Hotel and Restaurant Management, Tourism)
1994 - 1994 - Texas State University-San Marcos
BA (French, Minor in Business Administration)
1991 - 1993
William Duff Skills
- Escalation
- Customer Satisfaction
- Troubleshooting
- Knowledge Management
- Engagement
- Readiness
- Content Management
- Customer Relations
- Deployment
- Knowledge Base
- Service Delivery
- System Deployment
- Messaging
- Mentoring
- Technical Writing
- Process Improvement
- Active Directory
- Customer Service
- Cloud Computing
- Microsoft Technologies
- Windows
- Security
- Server Architecture
- IIS
- Lync
- Microsoft Exchange
- Windows Server
- Office 365
- Technical Support
- Hyper-V
- Powershell
- Group Policy
- DNS
- Enterprise Software
- Microsoft Certified Professional
- Windows 7
- Service Delivery Management
- Sales
- Strategy
- Microsoft Office
- Training
- Financial Analysis
- Hyper V
- Project Management
- Microsoft Products
- SharePoint
- Internet Information Services
- C#
- JavaScript
- Software Engineering
- XML
- Web Services
- HTML
William Duff Summary
- William Duff, based in Texas, United States, is currently a Sr. Support Escalation Manager, Advocacy and Customer Trust (GetHelp) at Microsoft. William Duff brings experience from previous roles at Microsoft. William Duff holds a 1995 - 1996 The University of Texas at Arlington. With a robust skill set that includes Escalation, Customer Satisfaction, Troubleshooting, Knowledge Management, Engagement and more. William Duff has 3 emails and 1 mobile phone numbers on RocketReach.
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