William Duff Email & Phone Number
Chief Hammer Officer and Principal Finger Burner
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William Duff Location
- Texas, United States
William Duff Work
- Chief Hammer Officer and Principal Finger Burner @ The Surly Blacksmith Forge and Bladeworks (July 2026 - Present)
- Principal Relationship Manager @ (September 2019 - March 2022)
- Sr. Relationship Manager and Crisis Manager @ (May 2015 - September 2019)
- Technical Lead @ Stream International (February 1996 - June 1998)
- Sr. Support Escalation Manager, Advocacy and Customer Trust (GetHelp) @ (October 2024 - July 2026)
- Customer Executive Engagement @ (March 2022 - October 2024)
- Technical Account Manager @ (June 2013 - May 2015)
- Knowledge Engineer @ (March 2009 - May 2013)
- Sr. Senior Support Escalation Engineer @ (November 1998 - May 2013)
- Infantry @ (April 1988 - September 1991)
William Duff Education
- The University of Texas at Arlington 1995-1996
- Université Paris-Sorbonne 1994-1995
- Institut de Touraine
Professional Program (Hotel and Restaurant Management, Tourism)
1994-1994 - Texas State University-San Marcos
BA (French, Minor in Business Administration)
1991-1993
William Duff Skills
- Escalation
- Customer Satisfaction
- Troubleshooting
- Knowledge Management
- Engagement
- Readiness
- Content Management
- Customer Relations
- Deployment
- Knowledge Base
- Service Delivery
- System Deployment
- Messaging
- Mentoring
- Technical Writing
- Process Improvement
- Active Directory
- Customer Service
- Cloud Computing
- Microsoft Technologies
- Windows
- Security
- Server Architecture
- IIS
- Lync
- Microsoft Exchange
- Windows Server
- Office 365
- Technical Support
- Hyper-V
- Powershell
- Group Policy
- DNS
- Enterprise Software
- Microsoft Certified Professional
- Windows 7
- Service Delivery Management
- Sales
- Strategy
- Microsoft Office
- Training
- Financial Analysis
- Hyper V
- Project Management
- Microsoft Products
- SharePoint
- Internet Information Services
- C#
- JavaScript
- Software Engineering
- XML
- Web Services
- HTML
William Duff Summary
- William Duff, based in Texas, United States, is currently a Chief Hammer Officer and Principal Finger Burner at The Surly Blacksmith Forge and Bladeworks. William Duff brings experience from previous roles at Microsoft and Stream International. William Duff holds a 1995 - 1996 The University of Texas at Arlington. With a robust skill set that includes Escalation, Customer Satisfaction, Troubleshooting, Knowledge Management, Engagement and more. William Duff has 1 emails and 1 mobile phone numbers on RocketReach.
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