William Dsilva Email
Support Team Lead @ Radius Agent Realty
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William Dsilva Location
- Bengaluru, KA, IN
William Dsilva Work
- Support Team Lead @ (March 2021 - Present)
- Support Lead @ Radius (AGENTDESKS TECH ANDOPERATIONS PRIVATE- LIMITED (March 2021 - Present)
- Customer Service Associate @ (June 2019 - April 2021)
- Customer Service Specialist @ (June 2019 - April 2021)
- Senior Customer Service Representative @ (December 2017 - May 2019)
- Senior Process Executive @ Groupon Shared Services India Pvt Ltd (December 2017 - May 2019)
- Insurance Executive @ Capita India Private Limited (March 2014 - July 2017)
William Dsilva Education
- Almighty ⚡
Bachelor of Commerce (Business/Commerce, General)
2011-2011 - Almighty ⚡
PUC (Pre-University Course)
2008-2008 - St. Alphonsus School / Parish
High School Diploma
2006-2006
William Dsilva Skills
- Business Process Improvement
- Chat
- Communication
- Consumer Services
- Cross Selling
- Customer Experience
- Customer Experience Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Data Security
- E-business
- E-commerce
- Easily Adaptable
- Email Management
- Flexible Approach
- Freshdesk
- HTML
- HubSpot
- Insurance
- Integration
- Life Insurance
- Mentoring
- Microsoft Excel
- Microsoft Office
- Microsoft PowerPoint
- Microsoft Word
- Multi-task & Handle High-volume Workloads
- Multitasking
- Oracle Cloud
- Order Management
- Order Processing
- Payment Card Processing
- Problem Solving
- Process Improvement
- Real Estate
- Retail Operations
- Sales Order Processing
- Service-Level Agreements (SLA)
- Team Leadership
- Technical Support
- Time Management
- Training and Development (HR)
- Troubleshooting
- Up-selling
- Zapier
- Zendesk
- Zendesk Support
William Dsilva Summary
- William Dsilva, based in Bengaluru, KA, IN, is currently a Support Team Lead at Radius Agent. William Dsilva brings experience from previous roles at Radius (AGENTDESKS TECH ANDOPERATIONS PRIVATE- LIMITED, ascena and Groupon. William Dsilva holds a 2011 - 2011 Bachelor of Commerce in Business/Commerce, General @ Almighty ⚡. With a robust skill set that includes Business Process Improvement, Chat, Communication, Consumer Services, Cross Selling and more. William Dsilva has 1 emails on RocketReach.
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