Sr. ServiceNow Administrator @ (April 2021 - August 2021)
Programmer Analyst - Senior, ServiceNow Platform Management Team @ (November 2018 - April 2021)
Team Lead and ServiceNow @ (November 2013 - October 2018)
Lead Customer Support Analyst and ITSM Admin (BMC and Numara Track-It) @ (June 2009 - June 2014)
Senior Customer Support Analyst @ (September 2004 - May 2009)
Customer Support Analyst @ (September 2001 - August 2004)
Classroom Teacher @ New Horizons Computer Learning Centers (September 2000 - August 2001)
William Coursen Education
East Stroudsburg University of Pennsylvania
Bachelor of Arts - BA (ENGLISH LANGUAGE AND LITERATURE/LETTERS)
William Coursen Skills
Change Management
Customer Service Management
Healthcare
Incident Management
Software Development
System Administration
William Coursen Summary
William Coursen, based in Bethlehem, PA, US, is currently a ServiceNow Senior Platform Advisor at BridgeView Partners. William Coursen brings experience from previous roles at BridgeView Partners, Penn State Health Milton S. Hershey Medical Center and St. Luke's University Health Network. William Coursen holds a Bachelor of Arts - BA in ENGLISH LANGUAGE AND LITERATURE/LETTERS @ East Stroudsburg University of Pennsylvania. With a robust skill set that includes Change Management, Customer Service Management, Healthcare, Incident Management, Software Development and more. William Coursen has 3 emails and 1 mobile phone numbers on RocketReach.
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