William Chamberlain Email
Senior Manager - Production Support @ Laurentian Bank
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William Chamberlain Location
- Toronto, ON, CA
William Chamberlain Work
- Senior Manager - Production Support @ (September 2021 - Present)
- Incident and Problem Manager @ (March 2015 - September 2021)
- Routing Strategist and Incident Management Lead @ (May 2011 - March 2015)
- Workforce Management Lead @ (May 2007 - May 2011)
- Workforce Management Lead @ (April 2004 - May 2007)
William Chamberlain Skills
- Customer Experience
- Banking
- Genesys
- Call Center
- Incident Management
- Relationship Management
- Business Analysis
- Vendor Management
- Team Leadership
- Process Improvement
- Contact Centre Routing
- Workforce Management
- Strategy
- IVR
- Microsoft Office
- Contact Centers
- Change Management
- Customer Service
- Business Process Improvement
- Management
- Genesys Framework
- Coaching
- Project Management
- Contact Centre Technology
- Retail Banking
- Call Centers
- Integration
- Performance Management
- IT Service Management
- Business Process
- Contact Centre
William Chamberlain Summary
- William Chamberlain, based in Toronto, ON, CA, is currently a Senior Manager - Production Support at Laurentian Bank of Canada. William Chamberlain brings experience from previous roles at RBC and LoyaltyOne. With a robust skill set that includes Customer Experience, Banking, Genesys, Call Center, Incident Management and more. William Chamberlain has 2 emails on RocketReach.
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Luciano Arella
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Nick Zelenczuk
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Joseph McGrath
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