Will Yan Email
Head of Digital Channel and Experience | Consumer Rights Protection @ Citi
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Will Yan Location
- Shanghai, China
Will Yan Work
- Head of Digital Channel and Experience | Consumer Rights Protection @ (August 2020 - Present)
- Head of Digital Customer Experience and Consumer Right Protection @ (January 2019 - Present)
- Head of Quality and Customer Experience @ (June 2016 - Present)
- Head of Customer Care Unit @ (March 2011 - Present)
- APAC and Japan Customer Solution Manager @ (March 2009 - March 2011)
Will Yan Education
- Alliance Manchester Business School
Master of Business Administration (MBA) (BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
Will Yan Skills
- Business Analysis
- Business Development
- Cloud Computing
- Digital Customer Experience
- Digital Transformation
- Enterprise Software
- Management
- Pre-sales
- Product Management
- Project Management
- Telecommunications
- Vendor Management
Will Yan Summary
- Will Yan, based in Shanghai, China, is currently a Head of Digital Channel and Experience | Consumer Rights Protection at 花旗集团. Will Yan brings experience from previous roles at 花旗集团 and NICE Ltd. Will Yan holds a Master of Business Administration (MBA) in BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES @ Alliance Manchester Business School. With a robust skill set that includes Business Analysis, Business Development, Cloud Computing, Digital Customer Experience, Digital Transformation and more. Will Yan has 3 emails on RocketReach.
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