Will O'Reilly Email

Will O'Reilly Skills

• ▪ Operational and client service processes
• ▪ Complaint and resolution handling
• ▪ Identify gaps, Improve and create customer service processes
• ▪ Sales referrals
• ▪ Knowledge Management systems in Customer service
• ▪ Design improved efficiencies; call times, process handling
• ▪ Insightful and approachable people management
• ▪ Unit Trust, Superannuation and Pension products & Registry systems
• ▪ Relationship management skills; internal and external client base
• ▪ Change Management; engage and gain commitment
• ▪ Excellent written and verbal communication skills
• Leadership
• Customer Service
• Microsoft Excel
• Microsoft Office
• Research
• Microsoft Word
• PowerPoint
• Banking
• Financial Services
• Management
• Engage and Gain Commitment
• Sales Management
• Improve and Create Customer Service Processes
• Identify Gaps
• Process Handling
• Change Management
• Business Strategy
• Excellent Written and Verbal Communication Skills
• Superannuation and Pension Products and Registry Systems
• Unit Trust
• Relationship Management Skills
• Knowledge Management Systems in Customer Service
• Internal and External Client Base
• Call Times
• Complaint and Resolution Handling
• Training
• Design Improved Efficiencies
• Sales Referrals
• Operational and Client Service Processes
• Insightful and Approachable People Management
• Product Development