Will Henry Email & Phone Number

Instructional Technology Support Manager @ Fairfield University

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Will Henry Location

Trumbull, CT, US

Will Henry Work

Instructional Technology Support Manager @ (October 2024 - Present)
HSIT IT Manager for Yale School of Medicine @ (January 2021 - September 2024)
IT Director of Support Services @ (January 2015 - March 2020)
IT Service Delivery Manager @ (June 2010 - January 2015)
IT Business Analyst @ (June 2007 - February 2010)
Academic Support Analyst II @ (August 2000 - June 2007)

Will Henry Education

Villanova University
BA
1996-2000

Will Henry Skills

Access
Budgets
Business Continuity
Business Process Improvement
Business Savvy
C-Level
CRM
Client Relations
Coaching
Communication
Complaint Management
Computer Hardware Troubleshooting
Computer Literacy
Consequence Management
Constructive Feedback
Customer Experience
Customer Interaction
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Customer-Focused Service
Decision-Making
Desk Top Support
Distributed Computing
Emergency Situations
Enterprise Support
Events
Financial Analysis
Forecasting
Guest Satisfaction
IT Escalation
IT Management
IT Operations
IT Service Management
Information Technology
Infrastructure
Invoicing
Key Performance Indicators
Leadership
Management
Microsoft 365
Microsoft Excel
Microsoft Office
Microsoft Online Services
Multi-Unit Management
Multifunction Devices
New Concepts
Office Organization
Operating Expenses
Operational Excellence
Operations
Operations Management
Oral Communication
Order Processing
Organization Skills
Parenting
Passionate about Work
People Management
Performance Reviews
Presentations
Problem Solving
Process Improvement
Program Management
Project Management
Quality Assurance
Quote Preparation
Relationship Development
Service Delivery
Service Delivery Management
Service Desk
Service Levels
Service Standards
Stakeholder Engagement
Stakeholder Management
Start-ups
Strategic Planning
Strategy
Supervisory Skills
Talent Management
Team Building
Team Leadership
Team Management
Team Motivation
Team Performance
Teamwork
Technical Documentation
Technical Proficiency
Technical Support
Technical Understanding
Technology Change Management
Technology Management
Technology Services
Training
Troubleshooting
VMware
Windows 10
Working Experience

Will Henry Summary

Will Henry, based in Trumbull, CT, US, is currently a Instructional Technology Support Manager at Fairfield University. Will Henry brings experience from previous roles at Yale University and HEI Hotels & Resorts. Will Henry holds a 1996 - 2000 BA @ Villanova University. With a robust skill set that includes Access, Budgets, Business Continuity, Business Process Improvement, Business Savvy and more. Will Henry has 4 emails and 2 mobile phone numbers on RocketReach.