Wilames Sousa Email
Chief Strategy Officer (CSO) @ Ufly
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Wilames Sousa Location
- State of São Paulo, Brazil
Wilames Sousa Work
- Chief Strategy Officer (CSO) @ (July 2025 - Present)
- Head Of Technology @ (November 2020 - May 2025)
- Gerente Sênior de Operações e Serviços de TI @ (January 2019 - July 2020)
- Gerente Sênior Desenvolvimento e Projetos Contact Center @ (May 2018 - December 2018)
- Gerente Sênior Conectividade e Contact Center @ (January 2018 - April 2018)
- Gerente de TI @ (June 2016 - December 2017)
- Gerente de Suporte de TI @ (February 2014 - May 2016)
- Coordenador de Telefonia @ (January 2011 - January 2014)
- Coordenador de TI @ (May 2007 - January 2011)
- Analista de Suporte Pleno @ (January 2006 - May 2007)
- Analista de Suporte @ (November 2001 - December 2005)
- Analista Operacional @ (January 1999 - November 2001)
Wilames Sousa Education
- FIA Business School
Master of Business Administration - MBA (Gestão de Negócios: Inovação e Empreendedorismo)
2022-2024 - Universidade Positivo (UP)
Pos Graduado (Gestão Estratégica de TI)
2012-2013 - Universidade Ibirapuera
Bacharel (Ciência da Computação)
2004-2007
Wilames Sousa Skills
- Telecomunicações
- VoIP
- PMI
- Call Center
- Avaya
- Telecommunications
- Call Centers
- PMBOK
- ISO 20000
- Data Center
- COBIT
- IT Management
- DOS
- Windows
- Operating Systems
- ITIL
- Windows Server
- IT Service Management
- Tecnologias Avaya
- Outsourcing
- ANS (Acordo de nível de serviço)
- Accounting
- Active Directory
- Balcão de atendimento
- Budgeting
- Business Development
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Business Strategy
- CTI
- Centrais de atendimento
- Centro de processamento de dados
- Centros de contato
- Communication
- Conflict Management
- Contact Centers
- Corporate Governance
- DAS
- DNS
- Data Privacy
- Databases
- DevOps
- Digital Technology
- Digital Transformation
- Directorship
- Engineering
- Estratégia
- Firewalls
- Gerenciamento de serviços de TI
- Graduate Entry
- Help Desk Support
- IT Business Strategy
- IT Governance
- IT Infrastructure Operations
- IT Leadership
- IT Operations
- IT Outsourcing
- IT Project & Program Management
- IVR
- Incident Management
- Infraestrutura
- Infrastructure
- Innovation Management
- Internal Customers
- Internet Services
- Key Performance Indicators
- Liderança
- Liderança de equipe
- Linux
- MS Project
- Management Consulting
- Managing Project Budgets
- Mitigation Strategies
- Negotiation
- Network Infrastructure
- PMI (Project Management Institute)
- Pre-sales
- Presentations
- Problem Solving
- Project Management Office (PMO)
- SAP Implementation
- Security
- Service Delivery
- Service Delivery Management
- Service Desk
- Sistemas operacionais
- Sla
- Software Architecture
- Solaris
- Solution Delivery
- Strategic IT Management
- Strategic Vision
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Training
- Unix
- Voz sobre IP
- Workforce Management
Wilames Sousa Summary
- Wilames Sousa, based in State of São Paulo, Brazil, is currently a Chief Strategy Officer (CSO) at uFLY. Wilames Sousa brings experience from previous roles at Takaoka Anestesia and Vivo (Telefônica Brasil). Wilames Sousa holds a 2022 - 2024 Master of Business Administration - MBA in Gestão de Negócios: Inovação e Empreendedorismo @ FIA Business School. With a robust skill set that includes Telecomunicações, VoIP, PMI, Call Center, Avaya and more. Wilames Sousa has 1 emails on RocketReach.
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