Wideum Information

Our proprietary software allows users to execute difficult tasks and operation maintenance with remote assistance thanks to information sharing between field service operators and support departments. Solutions like Remote Eye® include real-time data and knowledge sharing to increase productivity, thanks to a significant reduction of costs and machinery downtime. What do we do? We implement complete hardware & software Augmented Reality solutions for after-sales technical assistance service of industrial machinery and equipment. We include real-time remote assistance tools with the convenience and productivity of hands-free devices, as smart glasses. We also offer customization of programmable inspection and scheduled maintenance as well as assembly instructions with 3D animations, photo and video. EFFICIENCY IN INITIAL START-UP Time is saved during commissioning of machinery and industrial facilities. MACHINE DOWNTIME Reduce machine downtime with the use of videostreaming remote assitance tools. PREMIUM POST-SALES SUPPORT Increase the value of the after-sales service with a more effective technical support service. DIFFERENTIATION STRATEGY Improve your sales and differentiate yourself from your competitors. CUSTOMER LOYALTY Stay closer to your clients; connect with your clients and users. LESS TRAVELS Reduce the number of times technical experts have to travel abroad to solve problems for your clients. ACCESS RESTRICTIONS Access problems in certain areas of industrial plants are successfully resolved. COMPLIANCE WITH MAINTENANCE AND INSPECTION PROCEDURES Guide critical tasks step by step, generating automatic reports. Improves productivity, quality and safety. TRAINING IN VIDEO STREAMING AND IMMERSIVE TRAINING TUTORIALS Train your employees from the instructor's field of vision. The instructor with smart glasses and trainees on remote PCs.