Wide Open Tech Information

Wide Open Tech helps home-service brands become AI-native. We run the production operations software behind ShelfGenie and 101 Mobility, two national franchise networks used daily by hundreds of operators across the US and Canada. That's where we keep seeing the same problems: one person stuck answering every analytical question, and the knowledge that runs the place living in someone's head instead of an SOP. How we work: • Embed & map: sit with your team and map how the business actually runs • Find the ROI: pinpoint the workflows where AI earns its keep • Build & run: build those workflows out and manage them, so it keeps working after we leave We usually start by making your business queryable: connecting Snowflake or Databricks, or standing up a warehouse with dbt models underneath, so your team can ask a question in Slack or over text and get the answer back in seconds. All of it runs on Grid, our product, deployed inside your own account. Grid is the operating layer for running agents in-house: company context, the tools and skills your agents use, model control for cost and oversight, guardrails so nothing happens against company policy, access control over who can do what, and an audit trail on every agent action. Your cloud, your AI vendors, your data. We run our own operations on Grid too, from AR to prospecting, so we have sharp feedback loops on a small company before we run the same shape at operators with hundreds of stakeholders. Pricing is anchored to what the agent replaces: a platform fee plus usage, flat when idle and variable when the agent is doing work. Based in Atlanta, GA. Built on what we've learned running production operations across two national franchise networks.